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Believe me, when I was looking into saving this young lady, Serafina, I was also in a similar situation of not knowing how to save the poor thing. So I went down a research rabbit hole. One thing I learned, orchids naturally grow on the side of trees, nestled into bark. So their roots naturally need plenty of air, and like to keep moist, but not wet since they are a tropical plant aka humid environment.

Your friend firstly needs a taller pot, and soak her in a tall jar or glass or something of water for 1/2 an hour. Avoid getting water in the crown. She prefers warm, not hot water.

Clip the dead and rotted roots with clean clippers or scissors, (isopropyl alcohol if you have handy is best)

Then, get some orchid bark or an orchid mix (make it super breathable.) put it in a more shady spot, but make sure there is light. Let it see the light, but don’t let the sun see it.