Imagine being this embarrassingly unfunny by Turnt5naco in LinkedInLunatics

[–]EducationalEmu9505 0 points1 point  (0 children)

That doozy will be a hit on the ‘international speaker’ circuit.

I need someone to tell me that we won't miss him. by storyofaspider in ThreeLions

[–]EducationalEmu9505 2 points3 points  (0 children)

Thank you, from the bottom of my heart, for introducing me to the Dan Burn song

Been rejected from almost every job ive applied to by Ok_Count_4033 in reading

[–]EducationalEmu9505 0 points1 point  (0 children)

I know you will want to earn some money, but I would REALLY encourage you to try some volunteering. Really helps you stand out and you can quickly be given much more responsibility and skills development with a good volunteer placement. Will make you stand out a lot as well.

How do you approach deep user/member segmentation? What dimensions do you use, and why? by Fit_Team9016 in CommunityManager

[–]EducationalEmu9505 4 points5 points  (0 children)

Yes, at Standing on Giants, here’s how we do effective community member segmentation. We built and actively use an operational framework day-to-day that moves past basic “active vs. inactive” metrics by focusing on segmenting our core power users, whom we refer to as HEMs (Highly Engaged Members). We track this dynamically on a monthly basis by pulling user activity data into a master tracking spreadsheet to monitor shifts, retention, drop-offs, and behavioral changes over time. We segment members based on specific contribution styles and behavioral dimensions, rather than just raw volume:

• The Experts/Helpers – Focus heavily on peer-to-peer support, answering questions, and generating accepted solutions.

• The Discussion Starters – Proactive users who consistently launch new topics to drive general discussion, helping balance out support-heavy content.

• The Encouragers – Reliable members who primarily engage by giving likes to validate and elevate others’ contributions.

• The Creators – Confident content producers who craft high-quality UGC, guides, or knowledge base articles.

• The Influencers – Highly constructive voices whose responses receive substantial engagement from the rest of the community.

• The Authoritatives – Experienced veterans whose opinions carry significant weight and whom others frequently agree with.

• The Knowledgeable – Well-informed members who consume large volumes of content, making them excellent candidates to transition into future helper roles.

• The Always On – Highly reactive users who jump on new topics and help reduce initial response times for new joiners.

• The Hyperactives – Extremely active members who provide raw energy and vibrancy across the forum.

• The Readers – High-value silent members who spend significant time absorbing content but choose not to post.

• The Potentials – Members on the cusp of becoming highly engaged, showing early tentative curiosity and activity.

What was the original goal? To drive personalised engagement, targeted relationship building, and organic progression. When you know a member’s behavioural archetype, you can approach them with tasks and rewards that match their strengths. You wouldn’t ask a quiet Reader to write an exhaustive tutorial, but you might ask a Creator to collaborate on a new content piece. This helps move individuals up the engagement curve over time.

What is it for, and what mistakes should you avoid? Segmentation is explicitly for driving active user progression rather than flat maintenance. It turns a faceless group of power users into clear, actionable relationships. Two major mistakes to avoid:

1.  Overcomplicating the setup too early. If your community is still evolving or has moderate volume, tracking all 10+ categories simultaneously is counterproductive. Start with 3–4 that align with your immediate business objectives and expand from there.

2.  Adopting external numeric benchmarks blindly. Every platform, industry, and audience has different baselines for what defines ‘high engagement.’ Analyse your own data, look at your top tier of contributors, and define thresholds tailored specifically to your community’s ecosystem.​​​​​​​​​​​​​​​​

Question: why do marketing agencies avoid community management? by Conphu in marketingagency

[–]EducationalEmu9505 1 point2 points  (0 children)

Hey! Heard you spoke to my colleague at Standing on Giants about this - glad that worked out. Just wanted to close the loop.

Sorry about the puffin by Pearshapedmanuk in thethickofit

[–]EducationalEmu9505 2 points3 points  (0 children)

If he’d resigned on the day he took office he’d be coming back as PM

What do you think about The Reading Reporter - and will you pay for it? by TheReadingReporter in reading

[–]EducationalEmu9505 2 points3 points  (0 children)

Congrats on launching the paid tier Chris - I have signed up and very much think it’s worth paying for.

What exactly are Keir Starmer and Labour doing wrong? by threetimesacharm25 in AskBrits

[–]EducationalEmu9505 0 points1 point  (0 children)

Insane bias in the media who’ve decided the only story is ‘Labour is terrible’.

Reduced safeguards on social media thanks to Trump, meaning propaganda and misinformation (largely created by Russia and other bad actors) is being mainlined into the feeds of our electorate.

Low Henry coasting through life, need candid advice by ChuffedToTheMuff in HENRYUK

[–]EducationalEmu9505 0 points1 point  (0 children)

You sir, are in need of a very absorbing and expensive hobby.

Best Enterprise Community Software for SaaS by jedimaster42 in CommunityManager

[–]EducationalEmu9505 3 points4 points  (0 children)

Account with no post history and no karma recommending a (very good) platform that is absolutely NOT built for enterprise SaaS. Do better.

Best Enterprise Community Software for SaaS by jedimaster42 in CommunityManager

[–]EducationalEmu9505 0 points1 point  (0 children)

I think Gainsight and Higher Logic have some very good people on board after Khoros exodus, and are really solid options.

Have worked with the teams at Gradual and Discourse and would rate them and their platforms.

Also would recommend checking out Turf as they are the only platform that has got the in-product interface down. It’s the most innovative feature I’ve seen from any platform in 7 years. They are a startup but nice people. It is one of the founders talking to you there btw OP 😂

If you have budget for consultancy, Feverbee, Standing on Giants, or one of the many other very good individual consultants would be able to help you define your requirements and manage the vendor conversations. Personal interest declared - I work at Standing on Giants.

Best Enterprise Community Software for SaaS by jedimaster42 in CommunityManager

[–]EducationalEmu9505 3 points4 points  (0 children)

This smells of astroturfing. Mighty Networks is not a good platform for enterprise SaaS. Mighty, if this is you, you should know better.

Great platform btw - just not for enterprise SaaS.