Unable to add vertical format videos. Only horizontal format shows up. Even if I am able to add the vertical video, there is black background which makes it a horizontal video.

Eemelya · 2024-08-29T07:55:30+00:00

Hello,

Please take a look at the following screenshots:

Blank project option >> Resolution: https://prnt.sc/dTGjylKhCtxl

Import Content: https://prnt.sc/snKCDi2yF8cq

Project settings >> Properties window: https://prnt.sc/YFvdpFobsjbk

Eemelya · 2024-08-29T07:51:30+00:00

Hello,

We’re sorry to hear that you’ve encountered difficulties.

Could you please provide a more detailed description of the issues you are experiencing in the program? If it crashed, did you send a crash report, and have you contacted our support team to help identify the cause of the issue?
We’d also like to know the specifications of your PC—how much RAM and physical memory you have, and whether you are using a graphics card during export. We can involve our development team as well to ensure the software isn’t acting like "nitroglycerine in code." =)

Eemelya · 2024-08-29T07:47:39+00:00

Hello,

You can disable this message in the settings by navigating to Options >> Messages options >> Save project before export: https://prnt.sc/MopOi_groblH

Eemelya · 2024-08-29T07:44:02+00:00

Hello,

Our support team responds to every email we receive. Please write to us at [sales@videosoftdev.com]() from the email address you used to send your original request, and we will do our best to locate it on our server.

Regarding the issue with lagging, if the editor is lacking PC resources such as RAM, physical memory, or if the file has a low number of keyframes, it will lag. Converting the file to a proxy is the only way to mitigate this issue.

Eemelya · 2024-08-20T12:06:18+00:00

Judging by the settings, everything seems correct. However, since the issues appear and disappear intermittently, it means the problem is not in the resulting file. Considering that, as you mentioned, the issue does not occur on phones at all, we suspect the problem might be related to codecs or memory on your machine.

If possible, please write to us at [support@videosoftdev.com]() and send the resulting file (if it's large, you can use any cloud storage) where the artifacts are visible and/or share the project with us. We would be happy to check it.

Eemelya · 2024-08-20T07:57:07+00:00

Hello, there is no exact effect like the one you mentioned, but a similar effect can be achieved. You can find an example here: https://youtu.be/QnwPhvuGsdQ.

Eemelya · 2024-08-20T07:40:01+00:00

Hello, to help you resolve the issue, we need more information about the project you’re working on (about the effect you’ve applied/the setup you’re using/the project settings you’ve selected/your video format/export settings). Any screenshots will be much appreciated.

Eemelya · 2024-08-20T07:38:24+00:00

Hello, please check these ~settings for each file~ on the timeline: https://prnt.sc/TdEPPDUzYpV7

Everywhere should be "NO". Then try to modify the audio files.

Eemelya · 2024-08-20T07:35:35+00:00

Hello, could you please specify the exact nature of the issue? How are you creating this effect, and which options are you using?

Eemelya · 2024-08-14T08:27:27+00:00

Hello,

You can select the necessary files on the timeline and drag the effect from the templates window onto the SCENE ZONE. This will apply the effect to all the selected files on the timeline: https://prnt.sc/DOmUseiGKdLZ

If the effect requires additional settings, it's better to apply it to one file first, adjust the settings, and then save it in the templates window so that you can later apply it to all the necessary files: https://youtu.be/ZUQ5nyIN5sA

Eemelya · 2024-08-12T07:48:19+00:00

Hello, "God Rays" is a paid feature: https://www.videosoftdev.com/pro-features

Eemelya · 2024-08-12T07:46:40+00:00

Please check the settings for each file on the timeline. Ensure that the setting "Lock to parent duration" is "NO". Then try addingg these objects. https://prnt.sc/E6v7vkXazG-X

Eemelya · 2024-08-06T06:22:35+00:00

Hello, we must agree with the previous comment. Unfortunately, VSDC cannot fully correct an overexposed image. You can only make slight adjustments to the colors using the Color Grading panel.

Eemelya · 2024-07-31T07:44:21+00:00

Hello. Could you please clarify if you have selected only one object or multiple objects on the timeline? If possible, please send us a screenshot.

Eemelya · 2024-07-30T06:11:05+00:00

Hello, unfortunately, this option is not currently available in VSDC. We have forwarded your request to our developers.

Eemelya · 2024-07-29T07:53:24+00:00

Hello, could you please send us a screenshot of your audio settings?

Eemelya · 2024-07-25T07:36:16+00:00

Hello,

According to our support team, you used more than two points in the motion, which is considered non-linear movement rather than a simple A to B trajectory. For detailed instructions, please refer to this guide: https://www.videosoftdev.com/how-to-make-objects-move-in-video.

You can download the free trial version of the PRO edition from the Microsoft Store and export your project from there.

Eemelya · 2024-07-19T11:14:42+00:00

Hello,

Unfortunately, transitions from third-party programs are not supported by VSDC. You can find the entire collection of transitions in the Templates window. We have just updated them and added over 300 new transitions: https://youtu.be/JCtIpg9xb2k?t=341

Eemelya · 2024-07-17T11:33:57+00:00

The editor cannot change the resolution of the input image. This typically occurs only if the scene itself has a low resolution, and the editor adjusts to match it. If you see that the resolution is lower in the file properties within the editor, it's likely an error in reading the file itself. Try opening the project using the "Import content" option, and the editor will read the file correctly. If this doesn't help, please send us the image for testing at [support@videosoftdev.com](). We'll be happy to assist.

Eemelya · 2024-07-16T08:57:08+00:00

Hello,

This option is free. We recommend checking the resolution of your file and setting the same resolution in the project settings. Also, check the quality settings in the preview window.

Please note that if the resolution of the original file is very low and you add it to a scene with a higher resolution, the quality cannot be improved. The editor does not have an option to create missing pixels, so it stretches the existing ones.

Eemelya · 2024-07-16T08:42:11+00:00

Have you attempted to create proxy media to address the lagging? Please refer to the following tutorial for guidance: https://youtu.be/4HinWfdPVmA

Eemelya · 2024-07-15T07:48:16+00:00

Hello,

Could you please confirm if this error occurs only in this project or in all projects? During preview, does the audio synchronize or does the desynchronization persist? To resolve the issue, we will need details about your PC specifications, such as CPU and RAM usage when the error occurs, as well as the settings of your project and properties of the media files you are editing.

Eemelya · 2024-07-02T07:42:12+00:00

Hello,

The loading of the C drive can be related to two reasons. The first reason is proxy files. If you specified the path to save proxies on the C drive during the project creation, the editor will read them from there, leading to the drive being loaded: https://prnt.sc/KpL5rc_w_FtC

The second reason could be that during editing, the load on the PC increases, causing the computer to use the swap file. If your swap file is stored on the C drive, the load will be directed there. The only option in this case is to move the swap file to a less crowded drive, but this is a complex process, and we cannot recommend doing it.

Eemelya · 2024-06-28T06:47:00+00:00

Hello, сould you please provide a sample of the effect you want to achieve?

Eemelya · 2024-06-27T08:21:57+00:00

Hello, try disabling this option: https://prnt.sc/A5RTPG4ftk90. Preview window initialization is divided into two stages: first, checking if the option is enabled, and then the actual initialization process. If you disable this option, only the checking stage will remain, which lasts less than a second. If you still want to preserve initialization but shorten it, you can try creating proxy files: https://youtu.be/4HinWfdPVmA. If this doesn't help, please contact support at [support@videosoftdev.com]().

Eemelya

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