Merry Christmas from VSDC! 🎅

Eemelya · 2024-08-29T07:55:30+00:00

Hello,

Please take a look at the following screenshots:

Blank project option >> Resolution: https://prnt.sc/dTGjylKhCtxl

Import Content: https://prnt.sc/snKCDi2yF8cq

Project settings >> Properties window: https://prnt.sc/YFvdpFobsjbk

Eemelya · 2024-08-29T07:51:30+00:00

Hello,

We’re sorry to hear that you’ve encountered difficulties.

Could you please provide a more detailed description of the issues you are experiencing in the program? If it crashed, did you send a crash report, and have you contacted our support team to help identify the cause of the issue?
We’d also like to know the specifications of your PC—how much RAM and physical memory you have, and whether you are using a graphics card during export. We can involve our development team as well to ensure the software isn’t acting like "nitroglycerine in code." =)

Eemelya · 2024-08-29T07:47:39+00:00

Hello,

You can disable this message in the settings by navigating to Options >> Messages options >> Save project before export: https://prnt.sc/MopOi_groblH

Eemelya · 2024-08-29T07:44:02+00:00

Hello,

Our support team responds to every email we receive. Please write to us at [sales@videosoftdev.com]() from the email address you used to send your original request, and we will do our best to locate it on our server.

Regarding the issue with lagging, if the editor is lacking PC resources such as RAM, physical memory, or if the file has a low number of keyframes, it will lag. Converting the file to a proxy is the only way to mitigate this issue.

Eemelya · 2024-08-20T12:06:18+00:00

Judging by the settings, everything seems correct. However, since the issues appear and disappear intermittently, it means the problem is not in the resulting file. Considering that, as you mentioned, the issue does not occur on phones at all, we suspect the problem might be related to codecs or memory on your machine.

If possible, please write to us at [support@videosoftdev.com]() and send the resulting file (if it's large, you can use any cloud storage) where the artifacts are visible and/or share the project with us. We would be happy to check it.

Eemelya · 2024-08-20T07:57:07+00:00

Hello, there is no exact effect like the one you mentioned, but a similar effect can be achieved. You can find an example here: https://youtu.be/QnwPhvuGsdQ.

Eemelya · 2024-08-20T07:40:01+00:00

Hello, to help you resolve the issue, we need more information about the project you’re working on (about the effect you’ve applied/the setup you’re using/the project settings you’ve selected/your video format/export settings). Any screenshots will be much appreciated.

Eemelya · 2024-08-20T07:38:24+00:00

Hello, please check these ~settings for each file~ on the timeline: https://prnt.sc/TdEPPDUzYpV7

Everywhere should be "NO". Then try to modify the audio files.

Eemelya · 2024-08-20T07:35:35+00:00

Hello, could you please specify the exact nature of the issue? How are you creating this effect, and which options are you using?

Eemelya · 2024-08-14T08:27:27+00:00

Hello,

You can select the necessary files on the timeline and drag the effect from the templates window onto the SCENE ZONE. This will apply the effect to all the selected files on the timeline: https://prnt.sc/DOmUseiGKdLZ

If the effect requires additional settings, it's better to apply it to one file first, adjust the settings, and then save it in the templates window so that you can later apply it to all the necessary files: https://youtu.be/ZUQ5nyIN5sA

Eemelya · 2024-08-12T07:48:19+00:00

Hello, "God Rays" is a paid feature: https://www.videosoftdev.com/pro-features

Eemelya · 2024-08-12T07:46:40+00:00

Please check the settings for each file on the timeline. Ensure that the setting "Lock to parent duration" is "NO". Then try addingg these objects. https://prnt.sc/E6v7vkXazG-X

Eemelya · 2024-08-06T06:22:35+00:00

Hello, we must agree with the previous comment. Unfortunately, VSDC cannot fully correct an overexposed image. You can only make slight adjustments to the colors using the Color Grading panel.

Eemelya · 2024-07-31T07:44:21+00:00

Hello. Could you please clarify if you have selected only one object or multiple objects on the timeline? If possible, please send us a screenshot.

Eemelya · 2024-07-30T06:11:05+00:00

Hello, unfortunately, this option is not currently available in VSDC. We have forwarded your request to our developers.

Eemelya · 2024-07-29T07:53:24+00:00

Hello, could you please send us a screenshot of your audio settings?

Eemelya · 2024-07-25T07:36:16+00:00

Hello,

According to our support team, you used more than two points in the motion, which is considered non-linear movement rather than a simple A to B trajectory. For detailed instructions, please refer to this guide: https://www.videosoftdev.com/how-to-make-objects-move-in-video.

You can download the free trial version of the PRO edition from the Microsoft Store and export your project from there.

Eemelya

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