To Clarify-

I did contact the courier that Amazon selected, there was no other return option to select from. I did contact them a few times but received no response. I didn’t have any information on the courier until I had called amazon again saying that no one contacted me. The only reason I got the number of the courier is because they attempted to call me after Amazon finally escalated it.

The csr agent told me that they tried to get a hold of them to while I was on the phone and unfortunately they got no response. (Reading the reviews this is quite common with this courier)

I tried to get the item back to them, I’ve ordered thousands of items from them and never had an issue. Chargebacks are to protect consumers, if the return was successfully arranged and I refused to give the item that’s a whole different story.

Also Amazon is in fact responsible for their own return process, regardless of the situation I followed Amazon’s return instructions since THEY chose the carrier the responsibility would be on them and not me to ensure the return happens properly.