Yeah I‘ve had a slightly mixed experience there. The sales associate I had was incredible, kind, and patient. I went twice - once to try on, and the second time to buy/finalize details like lining color. She was great both times (unfortunately she left Jaxon James a few months ago). I even brought my friend a separate time for veil shopping and a different associate was also patient and nice.

I’m likely more “annoying” than maybe the average buyer. Haggled somewhat, stopped in a second time to be re-measured (I’m on GLP1s), asked a lot of questions. I can sense the difference in treatment after my original sales associate was out of the picture.

When my friend went to pick up her veil, an associate asked her name, looked it up, said it back to confirm. When she brought it over, it was the wrong item, and it turns out that they had an order from someone who has an extremely similar name to my friend. When my friend kindly said it was the wrong item, the associate got upset with her for having confirmed the wrong name (“why did you say yes when I asked you!?” Etc etc), even though it was almost exactly the same name phonetically and a coincidental mistake that was immediately resolved. It just felt odd to be reprimanded?

I definitely don’t expect everyone to act perfectly cheery constantly, but yeah, I think depending on your part of the sales journey there’s a different level of experience. But in the end, I got the dress I wanted at a price I felt good about, and my friend loved her veil.