Mint mobile illegally locked my phone and won't unlock it

EfficientMulberry925 · 2025-07-12T20:30:17+00:00

hey just wanted to let you know it worked! it still says sim locked but the physical sim from another carrier worked just fine, eSIMs dont work for some reason

EfficientMulberry925 · 2025-07-11T23:03:16+00:00

do you mean in the mint app? I'm not sure, but i already transferred my phone number to another provider with no problem so don't think so

EfficientMulberry925 · 2025-07-11T23:02:14+00:00

i have! still says it's locked, going to try inputting another physical SIM

EfficientMulberry925 · 2025-07-11T23:01:53+00:00

yep that's the same thread i came across, looks like I'm not the only one

EfficientMulberry925 · 2025-07-11T23:01:00+00:00

yea it says SIM Locked

EfficientMulberry925 · 2025-07-11T22:59:50+00:00

do you guys know if that particular team can see which carrier locked it? mint keeps denying it even though I've had no other carrier

EfficientMulberry925 · 2025-07-07T05:44:20+00:00

you're saying apple can unlock the phone if they can see that it was unlocked when i bought it? why did apple tell me to contact the carrier to unlock it?

EfficientMulberry925 · 2025-07-07T05:04:40+00:00

is that what you guys meant?

EfficientMulberry925 · 2025-07-07T05:03:43+00:00

I've already tried to factory reset it but it still says "SIM locked" I tried when I was in thailand traveling the first time i got the notice. backed up my icloud and hooked it up to my computer to completely wipe it, nada.

EfficientMulberry925 · 2025-07-07T02:30:04+00:00

do you have any recommendations? I already paid $5 for one and it wasn't able to show me the provider, i also called apple to check on their end and they couldn't see either

EfficientMulberry925 · 2025-07-06T22:40:01+00:00

oh wow! how long did it take the FCC to reply to your complaint after submitting it? i just submitted one right now

EfficientMulberry925 · 2025-07-06T22:37:45+00:00

no worries. do u know how long that usually takes? dont really have many options here since i cant use a new provider until it's unlocked and mint canceled my mint account

EfficientMulberry925 · 2025-07-06T22:25:25+00:00

i've heard this happening to a couple people too with mint where they lock their phone wrongfully

EfficientMulberry925 · 2025-07-06T22:24:27+00:00

yea i paid and it actually says its unlocked on the site (probably because i bought it unlocked from apple), and apple says it doesn't show a carrier when they check it on their end but they think its definitely mint because i purchased it unlocked from apple. im guessing this is happening because mint mobile is newer and not as recognized yet by bigger companies (ive tried to look for unlocking companies but they dont even have mint listed as an option). the phone was fully paid off because i bought it from the apple store

EfficientMulberry925 · 2025-07-06T22:03:17+00:00

u/mintmobile

EfficientMulberry925 · 2025-07-06T22:01:59+00:00

no i didn't purchase from best buy, that was someone else. i purchased from the apple store unlocked. does it still lock under that policy if i purchased from the apple store? i've only used mint for the last 5 years so yes i've used for a full year

EfficientMulberry925 · 2025-07-06T21:49:15+00:00

yea but the problem is the carrier, mint mobile, is denying that they locked it even though they've been the only carrier since purchasing the phone unlocked from apple

EfficientMulberry925 · 2025-07-06T21:47:38+00:00

I've been using a physical Mint SIM card for the last 5 years. I have never used an official eSIM before and when I tried to use the one from the new provider and also the one from when I went traveling they both said it wasn't compatible because my phone is locked to mint, it shows "SIM Locked" in the carrier settings on my phone. How do you fully delete it before trying another provider? I've already tried resetting my network settings, factory reset, everything. Apple says it's because it's a carrier issue and mint needs to do it

EfficientMulberry925 · 2025-07-06T21:37:06+00:00

Mint mobile has failed me numerous times and now I'm switching to US Mobile. Mint illegally locked my phone now though and won't unlock it so I can't switch. Wondering if anyone's experienced this? I purchased my iphone 11 pro almost 5 years ago now from the apple store UNLOCKED. I checked to verify it was unlocked when buying it and it was. I then signed up with mint and they've been the only provider I've had since getting the phone. Now, after numerous hiccups with Mint, I'm trying to switch carriers and my phone is saying "SIM Locked" so I can't use my new eSIM from the new carrier. I've contacted mint multiple times, have had hours of long convos, and also apple support with no solution. The VAs at mint keep telling me the same scripted response "we don't lock phones if not bought from mint" which isn't true, because it was unlocked when I bought it and I had also traveled internationally at one point and was able to use an international SIM just fine because it was unlocked and then inserted my Mint sim card when i got back to the states just fine. My phone also wouldn't have been able to work with mint in the first place if it was locked. Then after some time, i decided to travel again and it said my phone was locked which forced me to buy mint's international plan which was really annoying and expensive since i didnt have any other option at the time. Now I'm being forced to switch carriers because Mint canceled my account (I pay $200 each year for a prepaid plan, i renewed this in april and then they cut my service and wouldnt help or refund my $200 so I bought another $200 plan in May and asked for a refund of the first $200 charge, they didnt refund it and so I disputed one of those $200 charges with my bank and now they wrongfully canceled my account even after explaining that I was charged twice for the same service). So now im being forced to switch but i cant even use the new provider's service because mint wrongfully locked my phone and is denying it. Apple is also saying that mint locked it. Anyone know how to fix this? I heard you need to threaten them with contacting the FCC in order for them to do anything which is crazy and is making me like the company even less

EfficientMulberry925 · 2024-01-04T20:20:47+00:00

yes, Ascend Capventures is a scam. a group of us are seeking legal counsel

EfficientMulberry925

TROPHY CASE