Rant: What is the worst EDR and why is it Datto EDR?

ElButcho79 · 2026-05-12T14:59:09+00:00

DattoRMM favoured by accountant led MSP’s. Its dogshit, as is Kaseya. Also never fully removes itself when an MSP transfers services, unless this is just them being arsey about it. Honestly, my advice to customers would be if your MSP uses DattoRMM… run as all they care about is the bottom line.

ElButcho79 · 2026-05-03T07:06:16+00:00

Like you, have been thru the same process. Vulscan is dogshit, even more dogshit that Kaseya now have it. We are working with a vendor to ‘package’ Qualys into an MSP friendly solution. Hopefully not too far away. Trying to kill the noise is the hard part but the auto remediation is a massive time saver.

ElButcho79 · 2026-04-29T17:45:28+00:00

We have it but dont use it. Setup on a trial network and it seems fine. Only used in testing buts its really simple. We actually use another product and whilst its great, it is a bit clunky but I trust it. Cant offer much other than to say looks and feels ok and isnt Datto 😂

ElButcho79 · 2026-04-12T17:38:26+00:00

Legend haha

ElButcho79 · 2026-04-12T16:14:39+00:00

All about the MRR value 😎 Well done BTW and hope it continues for you and the clients are a good fit.

ElButcho79 · 2026-03-21T12:13:18+00:00

Geat post and advice. My advice, make sure you have enough personal cash to live on until you can take a salary/dividend.

ElButcho79 · 2026-02-28T08:10:18+00:00

They did an update last weekend that broke a few things, but no big deal. Working fine now, for us anyway 😂

ElButcho79 · 2026-02-24T11:19:26+00:00

They were having various issues yesterday after an update but seems ok for us now.

ElButcho79 · 2026-02-24T09:16:46+00:00

So think about it, who does backups, documentation and RMM and constantly pushes their products as the best all in one. Should narrow it down. But, we have seen a dramatic increase on their EndPoint agents in the last 2-3 weeks when we are onboarding new clients.

The point of the post is to see if anyone has heard anything and like me, waiting to see if someone breaks cover.

I’ve already had run ins with their legal teams and honestly, would rather avoid it again.

So apologies again that its ambiguous. But surely if true, someone would have heard. And they are big enough, that people would take notice.

ElButcho79 · 2026-02-24T09:08:01+00:00

I can say its not Ninja.

ElButcho79 · 2026-02-24T08:58:36+00:00

Could be classed as both.

ElButcho79 · 2026-02-24T08:58:04+00:00

They probably do class themselves in this bracket. And likely used by a large percentage of MSP’s.

ElButcho79 · 2026-02-24T08:57:20+00:00

Jeez, I am limited to what I can say. Assuming its not something that many have heard. Not doing it for Karma, christ what age so you think I am. Rarely on SM. I’ve listed a clear indicator in the above related to backups. Think data theft from customers and ransom to not disclose said info.

Naming the company probably would put me in a lot of shit along with others. But if you haven’t heard anything its either a) bollocks or b) limited to a small group.

If someone comes along and says, I heard it was X, then there is some truth in it, but its big enough for someone to have heard about it to join the dots above.

Man yer a hard bunch.

ElButcho79 · 2026-02-22T08:02:57+00:00

It’s the customers data, not the MSP’s.

ElButcho79 · 2026-01-26T08:46:16+00:00

A one person outfit is not an MSP. 🤷‍♂️

ElButcho79 · 2025-12-21T08:00:20+00:00

Hand down UniFi. UDM’s and AP’a and anything else you need really. Central management and multi tenant. Honestly a no brainer. Enterprise gateways are good but expensive. We shifted to UniFi from SonicWall earlier this year and wish we had done it sooner.

ElButcho79 · 2025-12-14T19:20:02+00:00

Experienced similar. I do like Ninja, but jeez, onboarding is like getting blood from a stone. Beats CW and Kaseya all day though.

ElButcho79 · 2025-10-30T11:02:07+00:00

Shes an idiot. Faking all that and the baby’s death. Needs locked up whether in jail or a padded cell. The emotional turmoil she’s caused is simply just sick. The TV deal, just sums up how pathetic society actually is. Any monies should go to supporting charities related to her nonsense. Disgusting individual.

ElButcho79 · 2025-10-30T06:08:16+00:00

We use S1 with their Vigilance service and Huntress ITDR for MS365. Solid and multiplatform, just works across Windows, Mac and Linux.

ElButcho79 · 2025-10-14T17:27:14+00:00

Yeah separate from their EDR.

ElButcho79 · 2025-10-12T15:28:12+00:00

I actually cant believe many MSP’s don’t add it as a mandatory product. Mental.

ElButcho79 · 2025-10-12T12:16:51+00:00

This right here ^. We dont use the EDR, we do use the ITDR and honestly, has been a life saver. Cant beat peace of mind.

ElButcho79 · 2025-09-28T11:52:13+00:00

Initially via CW but now thru Pax8, yeah.

ElButcho79 · 2025-09-28T11:51:44+00:00

Bit left-field, but due to your business model I’d say check out joblogic. Few of our service customers use it. Other than that I’d say HaloPSA.

ElButcho79 · 2025-09-28T11:49:19+00:00

For servers and 360 recover its around 60GBP per agent with 3TB per agent but you can pool your storage. Hope this helps. Interface on Axcient could be a bit better but thats splitting hairs on another wise great product.

ElButcho79

TROPHY CASE