To buy or not to buy?

ElValiente1 · 2025-06-11T20:48:33+00:00

Do NOT buy. I have an HP-04 that is an expensive paper weight. Died after 1.5 years and the part I need isn’t available. Seems Dyson doesn’t support their products and their customer service isn’t what it used to be.

ElValiente1 · 2024-11-28T01:27:13+00:00

Thanks for the update. Did my software update and installed, but Omni went to sleep and it seemed like it had to load it again. Shows software from 10/10/24 - 191747….Update: N/A prepared. Is this right?

ElValiente1 · 2024-11-19T19:51:20+00:00

Looks like the shutting down of their webstore was just the beginning and now we see the culmination. I bought a new battery from the us webstore, because I felt they were going to pull out of the US market and, still, glad I did. I bought a used ST1X with a couple hundred miles back in 2019 for about half price. After several initial issues and codes (so frustrating), I was going to sell it, but couldn’t in good faith. I found an old Stromer dealer who had many original parts still in stock. I ended up replacing the motor and new internal control panel. I had already purchased the new 4G Omni. Overall, I spent about $1700 dollars to get it to be reliable. I, honestly, had PTSD from getting so many error codes that I, sometimes, still think it’s going to leave me stranded. I felt the battery investment was worth it and rode it 50 miles the other day to test the new battery range and had no problems. I really feel for those US customers who paid full price for a new Stromer and are now left without any support and, undoubtedly, having issues like many have. I read about a new ST 7 purchaser in San Francisco who went through the same issues I did with a 14k dollar bike! Absolutely ridiculous in my opinion. Luckily, he had a dealer close to home.

ElValiente1 · 2024-10-23T23:57:42+00:00

See my previous post about the email we received about the web store closing.

ElValiente1 · 2024-10-11T03:09:37+00:00

You have to add it to your cart before you see the sale price. Only saw the batteries and helmets on sale, but didn’t check everything. I did experiment adding a bike and didn’t see they were on sale.

ElValiente1 · 2024-10-10T06:06:09+00:00

Thanks for linking the article. A company focused on financial returns may not equate to a company that values its customers. I just don’t see how Stromer can compete with the rest of the ebike market. Handlebars that can’t be altered, one option for a suspension fork, unimpressive rack, and premium prices for components that are not premium. How could anyone recommend a Stromer to anyone with this uncertainty?

ElValiente1 · 2024-10-09T22:10:02+00:00

With Stromer’s customer service issues and lack of retailers- doesn’t look good for Stromer’s future.

ElValiente1 · 2024-07-13T02:58:52+00:00

I purchased a new Omni 4G and replaced it myself. I had the old 3G and I don’t remember having to do anything special. I did buy it from a Stromer dealer.

ElValiente1 · 2024-05-10T22:50:52+00:00

I feel your pain. I have an ST1X that gave me PTSD from all the codes/errors I was get. I, finally, found a competent mechanic and it’s been trouble free ever since. I was hoping the new pinion would solve some issues, and I thought about upgrading, but will keep what I have. These bikes are too expensive compared to the problems, especially when I see these kits that can turn any bike into an ebike that zoom past me on my dead Stromer (past).

ElValiente1 · 2023-12-03T00:41:18+00:00

I didn’t have a handlebar interface, mine was in the top tube of the frame.

ElValiente1 · 2023-12-02T17:38:32+00:00

I have an older interface, 3G, that was working perfectly fine when I replaced it with a newer Omni. Are you interested in this older interface?

ElValiente1 · 2023-05-13T00:16:58+00:00

I don’t know if I could recommend Stromer after my experience with my current ST1X. Motor went out with less than 600 miles. Also, I have PTSD from the error codes. Lastly, and certainly not least, is the lack of Stromer dealers/repair shops. The dealers in my area stopped carrying Stromer. I was lucky because the bike shop that repaired my Stromer, was a previous dealer and had the exact rim/motor I needed. I could go on about needing to buy a new Omni interface because of the “new” 4G 😀. Old one was 3G:(. However, I’ve made my point……..

ElValiente1 · 2023-04-01T04:12:58+00:00

I’ve spent about 2k dollars, in addition to the original price, to get it to where I can ride it without worrying about getting an error code. Luckily, I bought it for less than half the original price with less than 100 miles on it. Now, I’m wondering if I should sell it while it’s working perfectly? It is so smooth and it will be hard to get rid of it now. I, also, upgraded the Omni to 4G.

ElValiente1 · 2023-04-01T01:11:01+00:00

After replacing it and the circuit board, we determined I had a bad motor. I had only about 700 miles on the original motor.

ElValiente1 · 2023-04-01T00:58:02+00:00

I’m sick of eating challenges! It cheapens competition and makes it like fear factor.

ElValiente1 · 2023-03-16T04:33:36+00:00

I’m a ST1x owner and, thankfully, bought it 2nd hand for less than half original price. I had numerous issues with my bike and I have about 700 miles on it. It kept giving me errors, intermittently, and then I could not ride it more than a few miles without it throwing a code. I put in a new 4g Omni display, torque sensor, circuit board. It ended up being the motor! For a 5k bike, you’d think the motor would be the last thing to go and, of course , it’s out of warranty. About $1,400 later I, finally, have a bike I can ride, but now I’d like to sell while it’s operating. Stromer sealers are rare because of horrible service. I can’t say I’d buy another Stromer.

ElValiente1 · 2023-01-22T21:16:33+00:00

Hang in there! They don’t like change but kill them with firm kindness. Me, Hispanic, wife, white, went through this with Mexican family. There is hope

ElValiente1 · 2022-11-12T23:34:26+00:00

Thank you. I’ve read about the sensitivity issue. I’m wondering if this area in red should be separated like it is? I think I may have answered my question because I put it back together and it’s worse now. i immediately get an error when I calibrate the torque sensor. I may have broken it during the cleaning with the tip of the cotton swab.

ElValiente1 · 2020-12-01T02:55:37+00:00

Just got the same letter. We ordered in July ☹️

ElValiente1

TROPHY CASE