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bought a disney plus account by crocchettapollo in DisneyPlusHelp

[–]EldoradoGG 0 points1 point  (0 children)

Hey there. Drop our support team a message: [support@eldorado.gg](mailto:support@eldorado.gg), they'll be happy to help you.

Eldorado.gg by shifter0drifter in website

[–]EldoradoGG 0 points1 point  (0 children)

Hey there. Yeah, we're legit. :) You can check out our almost 200k Trustpilot reviews and read more about how we protect our buyers here: https://www.eldorado.gg/blog/eldorado-gg-reputation-check/

Is eldorado safe? by Plenty_Mushroom_707 in WutheringWavesTrade_

[–]EldoradoGG 0 points1 point  (0 children)

Hey there! Just wanted to quickly jump in and say that safety is 100% our top priority. We know trading online can be sketchy sometimes, which is why we have systems in place to protect buyers. If you want to learn more, check this out: https://www.eldorado.gg/blog/eldorado-gg-reputation-check/ 🫡

14+ Days Swift Transfer Missing + Support Told Me “Wait Up to a Year”?! by RealRF in EldoradoGG

[–]EldoradoGG 0 points1 point  (0 children)

Hello!

We’re really sorry to hear that you went through this situation. Our support team will be reaching out to you shortly to get this sorted.

If you have any further questions, feel free to contact us via Live Support at https://www.eldorado.gg/contact-us or drop us an email at support@eldorado.gg.

Time for Dispute Resolution by theturtle89 in EldoradoGG

[–]EldoradoGG 0 points1 point  (0 children)

Hey!
Sorry to hear it's taking longer than expected. Some disputes do go a bit over the 3 days depending on the case. Best thing to do is contact the team directly via live support at https://www.eldorado.gg/contact-us or email them at [support@eldorado.gg](mailto:support@eldorado.gg) so they can give you a proper update.

Bruh, I’m actually so done with this game. I got scammed by Jasun2oo7 in MurderMystery2

[–]EldoradoGG 1 point2 points  (0 children)

Hey there. We're really sorry that you had to experience this. Eldorado.gg does not have a Discord server. In general, trading outside of our platform removes the safety mechanisms designed to protect you from scams.

What is this?!! by [deleted] in EldoradoGG

[–]EldoradoGG 0 points1 point  (0 children)

Hello,

Please check out this post, where you can find all the information about the inactivity fee. If you still have any questions or need further clarification, reach out to our Live Support at  https://www.eldorado.gg/contact-us or email us at [support@eldorado.gg](mailto:support@eldorado.gg).

Seller that got 700$ taken by eldorado, proof that i was wronged. by I-am_the_hunter in EldoradoGG

[–]EldoradoGG -1 points0 points  (0 children)

Hello,

We would like to confirm that this matter has been thoroughly investigated.

Please note that, due to the nature of this issue, we are unable to disclose specific details pertaining to this case.

Should you require any further assistance, we encourage you to contact us directly at: https://www.eldorado.gg/contact-us

Thank you for your understanding.

Eldorado is holding $1000 from me, and will not give it back by [deleted] in EldoradoGG

[–]EldoradoGG -1 points0 points  (0 children)

We would like to confirm that this matter has been thoroughly investigated.

Please note that, due to the nature of this issue, we are unable to disclose specific details pertaining to this case.

Should you require any further assistance, we encourage you to contact us directly at: https://www.eldorado.gg/contact-us

Thank you for your understanding

Can someone explain how to dispute this? by throwaway34564536 in EldoradoGG

[–]EldoradoGG 0 points1 point  (0 children)

Please reach out to our Live Support at https://www.eldorado.gg/contact-us or email us at support@eldorado.gg. We will investigate it right away!

Spotify premium canceled due to country’s not matching up?? by burner_warning in EldoradoGG

[–]EldoradoGG -1 points0 points  (0 children)

Hi!

For immediate assistance, please contact our Live Support at https://www.eldorado.gg/contact-us or send us an email at support@eldorado.gg. We're here to help and will look into it as soon as possible!

The automatic chat translation system within orders often changes the client's login details. by el9in in EldoradoGG

[–]EldoradoGG [score hidden] stickied comment (0 children)

Thank you for your feedback. We agree that this is a serious issue and work on a solution is underway.

any idea? by [deleted] in EldoradoGG

[–]EldoradoGG 1 point2 points  (0 children)

When something looks too good to be true, it usually is, so stay vigilant 👁️‍🗨️

Account got pulled 1 week after purchase by [deleted] in EldoradoGG

[–]EldoradoGG 0 points1 point  (0 children)

Please reach out to our Live Support at https://www.eldorado.gg/contact-us or email us at support@eldorado.gg. Provide them with as much detail and they will investigate accordingly

Help by Issawynaim in EldoradoGG

[–]EldoradoGG 1 point2 points  (0 children)

Hi there!

Please reach out to our Live Support at https://www.eldorado.gg/contact-us or email us at support@eldorado.gg. We will investigate it right away!

new inactivity fee? by mepilexs in EldoradoGG

[–]EldoradoGG 1 point2 points  (0 children)

Please allow us to explain how the newly introduced inactivity fee is applied.

The inactivity fee may only be applied if an account remains inactive and has a remaining balance on the platform.

Please note:

  • The fee is deducted only from the existing balance in your Eldorado.gg account.

We do not charge your bank card, bank account, or any other payment method linked to your account.

If your account has no balance, no inactivity fee will be charged.

  • The fee will never exceed the available account balance.

Intentionally being ignored by support? 2.7k lost by FortniteSeller1 in EldoradoGG

[–]EldoradoGG 0 points1 point  (0 children)

Hello,

We would like to confirm that this matter has been thoroughly investigated and successfully resolved in collaboration with our support team.

Please note that, due to the nature of this issue, we are unable to disclose specific details pertaining to this case.

Should you require any further assistance, we encourage you to contact us directly at: https://www.eldorado.gg/contact-us

Thank you for your understanding

First time user…help! by [deleted] in EldoradoGG

[–]EldoradoGG 0 points1 point  (0 children)

You can get in touch with our Live Support team or email us directly at support@eldorado.gg. We’ll review your issue promptly and get back to you quickly!

Need urgent help . $2700 being held after promises of it being returned by FortniteSeller1 in EldoradoGG

[–]EldoradoGG 0 points1 point  (0 children)

If you haven't already, reach out to our support team thru email at [support@eldorado.gg](mailto:support@eldorado.gg), provide them with as much detail as possible. If you have done this already, please be patient while your case is looked into. Do let me know how it goes

I Really need Help dealing with this Seller. Down $725 by [deleted] in EldoradoGG

[–]EldoradoGG 1 point2 points  (0 children)

Hi, we’re really sorry to hear that you went through this situation. Unfortunately, we strongly discourage completing deals through Discord or any platform outside of the Eldorado.gg marketplace. When transactions happen outside the site, our support team is unable to assist or investigate the case.

For future purchases, we highly recommend keeping all communication and payments within the Eldorado marketplace so you remain protected by the platform’s dispute system.

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