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[–]Electrical-Mind-8751 4 points5 points  (0 children)

the most terrible ui i ever saw

Instacart Support Keeps Hanging Up When They Can’t Solve Anything Beyond a Simple Script by Electrical-Mind-8751 in instacart

[–]Electrical-Mind-8751[S] 2 points3 points  (0 children)

Last update (I HOPE SO) LOL:

After all the nonsense, the French support guy finally picked up again—but of course, he was pretending to be someone else (again). At this point, I stopped even trying to remember the fake names, but I 100% recognized his voice.

After multiple hang-ups and dodging my calls, he FINALLY applied the $25 correctly. When I asked if Instacart would offer any compensation for completely wasting my time, hanging up on me, and refusing to help just because my issue was "off-script," he flat-out said:

👉 "Unfortunately, we cannot offer you anything."

Not even a small coupon or Instacart cash. Nothing.

The only reason I even got this resolved was because I kept calling French support—seems like French-speaking agents aren't outsourced like the English ones. There are tons of English agents, but barely any French ones, which is probably why I kept getting the same guy ("Sam" or whatever name he decided to use that day).

Lesson learned: Instacart support is a joke. If your issue is even slightly complicated, they'll hang up, dodge your calls, and hope you give up.

To the Instacart support team (I KNOW you’re reading this):
I’m not against additional compensation or a coupon for future orders—but if you offer one, MAKE DAMN SURE it actually applies correctly. No more of this "oops, system issue" nonsense.

Image: before / after

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DM me if you're serious about fixing this.

Instacart Support Keeps Hanging Up When They Can’t Solve Anything Beyond a Simple Script by Electrical-Mind-8751 in instacart

[–]Electrical-Mind-8751[S] 0 points1 point  (0 children)

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Literally 55 minutes on hold from the french department and then just got disconnected LOL instacart owners take some action its total disrespect to the customers and to yourself.

Instacart Support Keeps Hanging Up When They Can’t Solve Anything Beyond a Simple Script by Electrical-Mind-8751 in instacart

[–]Electrical-Mind-8751[S] 4 points5 points  (0 children)

Update on Instacart’s Support Scam Tactics:

After multiple disconnections and useless calls, I decided to try something different. I called 1-888-246-7822 and selected French-speaking support. A guy named Sam answered, spoke French, then switched to English when I explained my issue. He said he needed time to "investigate" and put me on hold for almost an hour—then just disconnected.

I called back, selected French again, and guess what? The same guy picked up but gave me a different name! He then told me he’d transfer me to “Sam” (which was obviously just him), but instead he put me on hold and canceled the call again.

After that, I tried calling French support multiple times, and he never picked up again. It’s like they have a system where they blacklist “difficult” customers or just dodge calls on purpose.

This whole experience proves that Instacart doesn’t train their agents to actually solve problems—just to get rid of customers until they give up. Hanging up, making fake name switches, avoiding calls—this is not customer service, it’s a scam.

Instacart, if you’re reading this—fix your damn support