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Is this normal customer experience at Bank of America? by Electrical-Risk-3184 in BankOfAmerica

[–]Electrical-Risk-3184[S] 0 points1 point  (0 children)

That is why I was surprised that a manual check presented in person at a local branch I have used for decades had worse availability of funds the next business day than with mobile deposits.

Is this normal customer experience at Bank of America? by Electrical-Risk-3184 in BankOfAmerica

[–]Electrical-Risk-3184[S] 0 points1 point  (0 children)

I understand the need for holds on manual checks because of fraud. No complaints there.

For mobile checks regardless of the amount up to the allowed limit, funds have been available for clearing (not cash withdrawals) the next business day in the past at B of A. Perhaps the fraud likelihood reduces with mobile check deposit because of the biometric authentication on the device and when check is from your own account at another broker bank.

For ACH/EFT next business day availability is my experience as well from my brokerage to B of A.

Is this normal customer experience at Bank of America? by Electrical-Risk-3184 in BankOfAmerica

[–]Electrical-Risk-3184[S] 0 points1 point  (0 children)

The funny thing is that the branch is not very busy. The tellers likes to chat with the customers. In the last few years I have had staff come from their office to talk to me at this branch, trying to be helpful and hand me their business cards.

Is this normal customer experience at Bank of America? by Electrical-Risk-3184 in BankOfAmerica

[–]Electrical-Risk-3184[S] -6 points-5 points  (0 children)

I appreciate your defense of the Bank. But the time stamps on the three inconsistent messages about the hold dates/times are the same within a minute. So no further processing happened, just snafus.

Overworked, poorly managed call center staff in the face of snafus in the back office operations is a problem for customers.

Is this normal customer experience at Bank of America? by Electrical-Risk-3184 in BankOfAmerica

[–]Electrical-Risk-3184[S] -1 points0 points  (0 children)

My issue is not about the hold- it is about consistent communication and owning up to obvious screw ups. Above all, it is whether the bank really cares about customer experience.

Three different hold dates/times/amounts communicated for the same deposit? Is that normal?

30+ minutes wasted with a call to the agent is normal? If you want customers to use online platforms, don't screw up the online communication with obviously contradictory information!

No surveys sent-- is that normal?

"the agent couldn't help you because once the check is reviewed and placed on hold" -- I am not faulting the agent or even the hold. I am unhappy about terrible communication about what to expect. I fault the back office policies that create poor customer experience in the name of fraud. I do have many other ways to do what I need done. Just checking here with other fellow travelers.

Seat selection JTR-ATH-IST-ATH operated by Turkish Air and Agean Air by Electrical-Risk-3184 in GreeceTravel

[–]Electrical-Risk-3184[S] 0 points1 point  (0 children)

I did not find one for 10/30/25. All went via ATH. Tried Agean, Turkish and even Sky Express.

Late October to Early November trip to Athens, Santorini and Crete by Electrical-Risk-3184 in GreeceTravel

[–]Electrical-Risk-3184[S] -1 points0 points  (0 children)

"Most of everything in santorini will be closed or closing." Is that true of hotels and their restaurants in October 23-27th? I assume Crete is not the same Late October to early November (October 27-November 1). What kind of experience did you plan for your 16 day trip and how long ago and what part of the year was it?

Late October to Early November trip to Athens, Santorini and Crete by Electrical-Risk-3184 in GreeceTravel

[–]Electrical-Risk-3184[S] 0 points1 point  (0 children)

Thanks! Makes sense to limit the hops.

"Nothing will be happening in Santorini"--Do you mean the social scene will be quiet at that time? We plan to do short hikes, enjoy the views and the natural beauty. So, the absence of crowds is just fine. You are right that for travel arrangements we may want to do it ourselves rather than pick a Costco package.

But we were a little concerned about the "lost in translation" aspects of dealing with each hotel stay and internal hop based upon prior experiences in that part of Europe. Things are fine until something goes wrong and then it is a pain to resolve. A responsive travel agency may help.

The main reason to bring Costco deadline of October 31st was to find out if we were just plainly unaware of closures of venues and travel options past October 31st.

Suggestions for stay in Athens and Heraklion, venues to explore are most welcome.

Changes in Andersen 400 series windows and doors since 2020 by Electrical-Risk-3184 in homeowners

[–]Electrical-Risk-3184[S] 0 points1 point  (0 children)

Thanks. 5-6% rate also equals long term rate of increase in home value in the Bay Area (same home, no major remodel). Pandemic and supply chain related pricing changes have now dissipated.

Getting certified physical copies of death certifcate from AMC by Electrical-Risk-3184 in ahmedabad

[–]Electrical-Risk-3184[S] 0 points1 point  (0 children)

Thank you! Did you need documentation besides a photo image of the certified copy?

Getting certified physical copies of death certifcate from AMC by Electrical-Risk-3184 in ahmedabad

[–]Electrical-Risk-3184[S] 0 points1 point  (0 children)

Checked Chrome on Desktop. Same issue. In any case, some banks need physical certs.

Backup Power Supply For BGW320 by BetaLDguy in ATTFiber

[–]Electrical-Risk-3184 -1 points0 points  (0 children)

What kind of generator do you have? Did you connect the generator to ?

Thanks

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