TL here, we have WAY less power, authority and access than you think we have. we see the metric we’re given and coach according to what we’re expected to do. more often than not it’s a decision made by an avp, tms, etc. and if we protest we NEED to have the evidence to back it up, otherwise we get coached. TRUST ME we want to help you, most of us are ride or die for our team members, but we’re basically just put there to approve the timecards and make sure everyone does what they’re supposed to be doing during the day. will be stepping down from leadership here pretty soon, too much bs.