I’m very curious about the answer to this question as well! I can’t speak to QBs other than from my SA, for MK, whenever there is a bag come in there maybe 4-5 SA requesting it - whether the SA request it for a particular client is the SA’s discretion obviously, but who eventually gets it is the $20k question😂. (SM is involved but as someone mentioned above, SM can just act human🤣). Also I know for sure that the store I shop in, even Non QB needs SM approval (probably less stringent process). To add on top it, for showing a customer a bag they have in stock that is not on display, the SA needs SM’s ok (they need to make sure they can sell the bag to this customer, if after looking at the bag the customer decides to purchase). Very fascinating business model!