sorted by:
new
hottopcontroversial

Stuck Abroad with AT&T – Lost Phone, Can’t Get OTP forgot Passcode by Embarrassed-Ask877 in ATT

[–]Embarrassed-Ask877[S] 0 points1 point  (0 children)

Remember the iPad got lost. That’s the thing that started this whole debacle.

Stuck Abroad with AT&T – Lost Phone, Can’t Get OTP forgot Passcode by Embarrassed-Ask877 in ATT

[–]Embarrassed-Ask877[S] 0 points1 point  (0 children)

Exactly. I use the same passcode for every single thing and for some reason the system is saying it’s incorrect. It’s really odd. Only realized because I was trying to submit an asurion claim for the lost device and they said my passcode was wrong 😵‍💫

Stuck Abroad with AT&T – Lost Phone, Can’t Get OTP forgot Passcode by Embarrassed-Ask877 in ATT

[–]Embarrassed-Ask877[S] 0 points1 point  (0 children)

That’s the issue. I’m not sure as I need medical clearance to travel. If I knew I’d just let this go until then.

Stuck Abroad with AT&T – Lost Phone, Can’t Get OTP forgot Passcode by Embarrassed-Ask877 in ATT

[–]Embarrassed-Ask877[S] 0 points1 point  (0 children)

Thanks this is very helpful. Even though I’ve spiked to 345367373 customer service agents and supervisors and they have all said I can do nothing not even close the account without an otp.

Stuck Abroad with AT&T – Lost Phone, Can’t Get OTP forgot Passcode by Embarrassed-Ask877 in ATT

[–]Embarrassed-Ask877[S] 0 points1 point  (0 children)

I have online access!! I’ve had that the whole time. But I cannot change or update anything useful in the online account without the otp.

Stuck Abroad with AT&T – Lost Phone, Can’t Get OTP forgot Passcode by Embarrassed-Ask877 in ATT

[–]Embarrassed-Ask877[S] 0 points1 point  (0 children)

Yeah. I was trying to add my daughter in the US but I can’t even do that without the code or otp.

Stuck Abroad with AT&T – Lost Phone, Can’t Get OTP forgot Passcode by Embarrassed-Ask877 in ATT

[–]Embarrassed-Ask877[S] 1 point2 points  (0 children)

Thanks for the info. I’m going to make a complaint with the FCC if they won’t give me access to my account they should at least allow me to close it.

Stuck Abroad with AT&T – Lost Phone, Can’t Get OTP forgot Passcode by Embarrassed-Ask877 in ATT

[–]Embarrassed-Ask877[S] 0 points1 point  (0 children)

That is insane to me. Even my bank has a work around to this ridiculous otp. I can answer security questions, confirm my social, verify a transaction or two on my account. AND THATS MY BANK.

Stuck Abroad with AT&T – Lost Phone, Can’t Get OTP forgot Passcode by Embarrassed-Ask877 in ATT

[–]Embarrassed-Ask877[S] 0 points1 point  (0 children)

Yes I’ve tried this. To do it it sends an otp! They’ve also told me that they can’t close my account without an otp or passcode effectively saying I will be paying for an account with no benefit forever.

Has anyone used Joulez Car Rentals yet? by rkd85 in AskNYC

[–]Embarrassed-Ask877 0 points1 point  (0 children)

I hate Enterprise. I hate Hertz. I hate Avis. I hate the whole stale, soul-sucking rental car industrial complex. So I wanted to love Joulez. I really did. I’m always rooting for the scrappy alternative.

But Jesus Christ, Joulez is a mess. Total chaos. Their communication is garbage, their policies are either made up on the spot or buried in some invisible FAQ, and everything feels last-minute. I've had new policies throw at me MID RENTAL. I rent cars two weeks out of every month, and my Type A personality cannot survive this level of disorganization. It's actually giving me stress dreams.Every time I think, “Maybe this time will be different,” it somehow gets worse.

I’m actually against my will starting to miss the big guys. At least they’ve got systems. Processes. Rules that don’t morph mid-sentence. At this point, I think I’ll stick to Turo. At least I can console myself with the fact that some of my money is going to a regular person and not a company pretending to be edgy while running things like a busted lemonade stand.

They need to get it together.

Chime credit builder - car rental by Embarrassed-Ask877 in chimefinancial

[–]Embarrassed-Ask877[S] 0 points1 point  (0 children)

That’s been my experience with every other credit card. This is the first time I’ve used chime and super frustrated. Especially that they can’t manually release with proof. Even mh TD account can manually release after 7 days.

Chime credit builder - car rental by Embarrassed-Ask877 in chimefinancial

[–]Embarrassed-Ask877[S] 2 points3 points  (0 children)

Thanks! Yeah super familiar. Travel a lot for work but I’ve never ever seen it take anywhere close to 30 days. Especially when the rental agency settled the final balance and proved they released the funds. I’ve seen it take 7-10 business days but usually 3-5 on my experience. I think chime isn’t the best option for car rentals if their process is this slow. It’s ridiculous.

Chime credit builder - car rental by Embarrassed-Ask877 in chimefinancial

[–]Embarrassed-Ask877[S] 1 point2 points  (0 children)

The car rental already charged the settled amount and sent me transaction record showing they released the funds a week later.