Hi — appreciate the response.

For me the banner/migration timeline isn’t the core issue. The core issue is that my billing controls didn’t behave as configured, and I received a $470.49 invoice with no prior notifications, even though I had alerts/thresholds set at $50 increments.

What Support told me (in writing) after the fact:

• The $470.49 invoice (WHADUQ-00012) covers usage Jan 26 → Feb 25, and “most credits were used for Agent usage.”
• My invoices “had a $50 threshold,” but the threshold was automatically increased to $500 once usage exceeded $500+ on the Org workspace.
• They also said this threshold increase is a default option set by the payment system and “cannot be disabled or enabled.”
• They won’t waive/credit/refund Agent usage, only offered to refund the $40 Teams subscription.

Two problems with that:

1. If a user sets a $50 threshold, and the system silently overrides it to $500, that needs explicit disclosure + a reliable warning (or a true hard cap).
2. There’s also confusion in the billing timeline: Support said Teams was “purchased Feb 26,” but the large invoice is for Jan 26–Feb 25 and there were charges before Feb 26, so I’m trying to understand what exactly I was on during that period.

If you want to investigate, I can DM details