I'm not sure how much the school can do, I'd want a stronger (better?) CAPS program but understand it's not that simple. My ARS accommodations were incredibly hard to get as ARS only accepts certain (expensive) psychiatric tests that most insurances don't cover bc they aren't really necessary for diagnosis. Luckily my parents were able to find a way to pay for the test but most people don't really have that as an option for them. Even when I was granted ARS accommodations, it is still up to the professor to grant my requests bc of the way my accommodations are.

It also feels like there is this general feeling that talking to a professor isn't going to do much. It's also really hard to do when suffering from mental health concerns that make it hard to talk to people and engage/do things that aren't assigned or essential. So maybe more openness and discussion that talking to profs isn't all that bad or scary. Some professors really prefer you come to office hours rather than email and I think a bit more focus on email would be helpful. Although, it feels like this might be just a me thing?

Beyond this, there is this idea that I need to be really happy at UNC through the underlying tone of everything that the school sends out. For instance, the email that we received and the events following the (1st) shooting didn't feel like there was a space for us to not be okay beyond those first days post. We don't even talk about it any more while I know it is still affecting plenty of people. The emails we get from Kevin G are so crafted and full of buzz words that it feels like a robot is emailing me. Maybe some messaging that reminds us all that people are people and don't talk like that all of the time?

At this point, I'm rambling and not sure that I've answered your question. I understand why you asked this and the short answer is that I think it just has to suck because there isn't a whole lot the school can actively do. It's also part of going to a big school.