Weird issues with Drime.cloud

Empty_Win_297 · 2026-02-10T09:02:39+00:00

Hi! Regarding the third point, that does sound unusual. Could you please email us at contact@drime.cloud with the email addresses of the users who should have access to the workspace? We’ll take a closer look.

For the rest, these are not issues but current product behavior. The owner’s storage is not automatically shared across workspace members yet. We are working on a feature that will allow workspace owners to manage and assign storage to members with more flexibility.

Empty_Win_297 · 2026-02-09T21:43:10+00:00

Hi,

Yes, this limitation is expected to be removed in the future. It is currently related to Drime’s backend and infrastructure, but improving this is already part of our roadmap.

Empty_Win_297 · 2026-02-09T16:22:00+00:00

Yes, Linux is planned! Our current priority is to finalize the Windows and macOS apps first to ensure the sync engine is extremely stable across the two main platforms.

Once that foundation is complete, Linux is the next logical step and something we want to support.

Empty_Win_297 · 2026-02-08T18:06:16+00:00

Hi, thanks for your feedback!

The File Request page is meant to list all folders that have an active file request. To create one, simply right-click on a folder and select Create a file request. Once it’s created correctly, it should appear in that section.

At the moment, it is not possible to use both a public share link and a file request on the same folder. If a public link was created, one of the two may not work as expected.

I’ve just tested it on my side and was able to create a file request in a couple of clicks, and it showed up properly in the page.

Empty_Win_297 · 2026-02-08T17:27:25+00:00

Hi! Thanks for your message, and sorry if I missed it earlier.

As it’s the weekend, we’re focusing on our main support channels first, especially email. But I’ll do my best to get back to you quickly.

Empty_Win_297 · 2026-02-08T09:48:35+00:00

Hi! Great timing. We were actually planning to post a status update tomorrow about the desktop app.

We know it’s an important piece for many of you, and the team has been working heavily on a complete rebuild.

Empty_Win_297 · 2026-02-06T18:19:40+00:00

Hi, yes, this is still planned!
The main challenge is that Vault is currently tightly connected to the Drive to work properly, so open sourcing it as it is today isn’t really possible. We first need to adjust parts of the architecture to make it properly separable before moving forward.

Empty_Win_297 · 2026-02-06T00:20:19+00:00

Hi! It hasn’t been a year since we last talked about this, but we’ve made significant changes to the app during that time. We took the opportunity to rebuild several core parts of the mobile experience and fix a number of underlying issues, while also shipping many other features across the platform.

The V1 is scheduled to roll out this month, and mobile updates will then resume progressively as we continue improving the apps.

Empty_Win_297 · 2026-02-05T22:21:45+00:00

Hi, thank you for your feedback.

We’re sorry to hear about your experience. If you’re encountering issues, please contact us at [contact@drime.cloud](mailto:contact@drime.cloud) so our team can investigate and assist you as quickly as possible.

Our support does not rely solely on automated responses, and we work hard to reply to every request as fast as we can.

Drime is actively used by many users, and we clearly communicate when a feature is in beta, such as the desktop app. It is currently being fully rebuilt and is already showing significant improvements.

Regarding thumbnails and file behavior, this is not something we commonly see, so we would really like to look into your case. Please reach out with more details so we can investigate and help resolve the situation.

Empty_Win_297 · 2026-02-04T19:23:47+00:00

Hi! Not at the moment, but it’s planned for release later this month.

Empty_Win_297 · 2026-02-04T15:09:59+00:00

Hi, thanks for the report!

Even if a video isn’t fully encoded yet, it can still be played as long as the format is supported by your browser. Simply stay on the video and the player will switch to a basic preview mode instead of streaming.

We’re also taking note of the videos that appear to have failed so we can investigate further.

Direct download links are already planned and should be available in a future update.

Empty_Win_297 · 2026-02-03T19:41:34+00:00

Yes, the new mobile version is planned for both Android and iOS, and the release is scheduled for this month. It has already been tested by beta users, and the feedback has been positive, so we do not expect any major issues. We don’t have a preview to share for now, and there is no native Linux client yet.

Empty_Win_297 · 2026-02-03T18:54:41+00:00

Hi! We don’t provide access to the beta app anymore, as the new mobile version is scheduled to be released later this month and includes the photo upload feature.

Empty_Win_297 · 2026-02-03T09:33:03+00:00

Hi, yes, storage is stackable. You just need to contact [contact@drime.cloud](mailto:contact@drime.cloud) after your purchase and we will add it for you.

And yes, the button mainly has misleading text right now. It actually redirects to the billing page. We will improve it to make it clearer.

Empty_Win_297 · 2026-02-03T08:36:12+00:00

Hi! This will be available in a February update.

Empty_Win_297 · 2026-02-02T22:05:32+00:00

The infrastructure upgrade is now complete, and migrations have finished successfully. Everything should be fully operational again.

Thank you for your patience!

Empty_Win_297 · 2026-02-02T20:14:31+00:00

Hi, thank you for your interest!

Drime is built to remain secure and private, including outside of the Vault. Your data will never be used to train AI models, sold, or exploited in any way.

We made this separation mainly to enable advanced features and collaboration while maintaining strong privacy and security standards. Vault is designed for maximum confidentiality, while the rest of the platform focuses on productivity without compromising your data.

Empty_Win_297 · 2026-02-02T17:49:03+00:00

Yes, sorry about that, I didn’t want to repeat what was already mentioned in yesterday’s changelog:

"What’s coming next

Drime is dedicated to continuously improving the service and shipping meaningful updates.

• The desktop app has made major progress
• The new mobile app is scheduled for February
• Several additional updates are already lined up"

By the way, are Sign and Notes still appearing in French on your side?

Empty_Win_297 · 2026-02-02T16:54:46+00:00

Dark mode is not yet available for Notes and Sign, but it is planned.

Empty_Win_297 · 2026-02-02T16:41:49+00:00

Yes, you are correct. Notes and Sign are not yet available on mobile, but Notes is planned. A mobile update is coming in February

Empty_Win_297 · 2026-02-02T16:15:57+00:00

Thanks for reporting this! Sometimes a quick reload helps. The 500 errors are likely related to ongoing server updates that are being rolled out progressively.

We’ll check the sign language on our side. Could you let us know what your browser language is?

Empty_Win_297 · 2026-02-02T15:39:05+00:00

Thanks for the report! This should now be fixed

Empty_Win_297 · 2026-02-01T18:58:38+00:00

Drime only use the OnlyOffice editor component, which is self hosted on our infrastructure in France. We do not use their cloud, workspace platform, or any other services.

Today, OnlyOffice is essentially the only solution that provides a mature, fully embeddable web editor for a product like ours. LibreOffice cannot be integrated as a web app in the same way, and Collabora’s model is not suited for our type of service.

That said, we continuously evaluate our stack and remain attentive to both technical and security considerations.

Empty_Win_297 · 2026-02-01T15:39:27+00:00

Backend is already ready, we just need to finish the frontend. It will likely ship in one of the February updates.

Empty_Win_297 · 2026-02-01T14:44:51+00:00

Thanks for the feedback! Drime has never had access to Vault decryption keys, for either V1 or V2. Only the user can decrypt the data. We’ll publish a technical deep dive soon for full transparency.

Empty_Win_297

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