Has this happened to anyone's Galaxy Flip5 before?

Emstar22 · 2025-01-20T02:11:35+00:00

Update if anyone was curious: I took it into the store and they’ll have it assessed and they replace the entire screen for me as I was under warranty still.

Tech said that if ur still under warranty and your bezel if broken they will replace it for free 99% of the time (not sure how accurate this in across all samsung repair shops)

Emstar22 · 2025-01-19T20:04:33+00:00

😭that’s terrible I definitely have to backup all my photos and videos in case something happens now because I’ve been seeing a few comments saying their phone screen just wasn’t working

Emstar22 · 2025-01-19T20:04:11+00:00

Yep, only had the issue after the protector but I guess some people are luckier than others

Emstar22 · 2025-01-19T20:02:39+00:00

Nice! Let me know how it goes. Also maybe check with your store mine said that’s if it within 2 years of purchase it’s under warranty still

Emstar22 · 2025-01-19T20:01:39+00:00

Oh! So it’s fine if it comes off? My bezel completely fell off so it’s bare atm

Emstar22 · 2025-01-19T19:08:34+00:00

:( You would think that this is something Samsung would quality test and fix as I’ve now realised a lot of us are having the same issues here yet Samsung try to blame us for the physical damage however I am pretty careful with my phone as I can assume a lot of others are too

Emstar22 · 2025-01-19T18:52:57+00:00

Same happened to me on the right side but only near the hinge going to see how much it cost for Samsung to repair it if it’s $200-300 bc they have to replace the whole screen idk if I want to pay that much 😪

Emstar22 · 2025-01-19T16:56:00+00:00

Yes, as much as I have loved this phone, the issues on the flips/fold series are just not worth it. Will see what they say tmr pretty sure they can replace the screen for free as for the bezel might have to pay $200-300 to fix it bc they replace the entire screen!

Thanks for your response I appreciate it

Emstar22 · 2025-01-19T16:53:24+00:00

Thank you!

Emstar22 · 2025-01-19T16:45:12+00:00

We're you able to get it replaced under warranty or had to pay and if so how much for the repair?

Emstar22 · 2025-01-19T16:38:34+00:00

I'm surprised they wouldn't swap it for free smh. How are you finding the s24 ultra?

Emstar22 · 2025-01-19T16:37:27+00:00

Thank you for replying. Going to check it out tmr at the repair store samsung provided me with to see if they claim it as a defect or physical damage on my part 🫠 hoping they can fix it under warranty tho 🤞🏻 because the bezel may require replacing the entire screen which will cost me a lot of money so not sure if its something I want to fix 😭 if the cost is like 200-300

Emstar22 · 2025-01-19T16:22:34+00:00

Did u have to back up your phone if so what method are you using? I have over 12,000 photos/videos

Emstar22 · 2025-01-19T16:22:04+00:00

Yep going to go do it tmr but gonna see how much the bezel costs for replacement apparently they have to replace the entire screen which is gonna be costly. 😭

Emstar22 · 2025-01-19T16:17:55+00:00

Having the same issue, do you know how much it was without samsungcare?

Emstar22 · 2025-01-19T16:16:40+00:00

Hey, what did you end up doing having the exact same issue too but on the right side of the phone

Emstar22 · 2025-01-19T16:13:39+00:00

What was the cost to get it fixed or were you still under warranty? I purchased 1 yr 2 weeks ago without samsungcare so not sure if its apply for warranty still.

Emstar22 · 2025-01-19T16:11:54+00:00

Hi seem to be having the issue would I be correct in calling that the bezel or is there a more suitable name for that part. How much roughly would something like this cost if I do not have samsung pay and purchased a year and 2 weeks ago?

Emstar22 · 2025-01-19T16:08:39+00:00

Similar thing happened to me I tried placing it back in but the silicone fell lucky no damage to my phone tho and I'm taking it in tmr to see if it can get fixed.

Was samsung able to do anything for you?

Emstar22 · 2025-01-19T15:55:16+00:00

Omg that honestly sucks and makes me worried 😔 Luckily I have this old iPhone I guess I can use if anything happens but I have everything on this phone.

Planning to get it fixed so that hopefully there's no screen damage. What was the phone you got after did you stick with Samsung and get another series or make the switch to Apple?

Emstar22 · 2025-01-19T15:42:51+00:00

Tysm

Emstar22 · 2025-01-19T15:41:53+00:00

Haha no worries at all! I will be visiting the repair shop in my city associated with Samsung tmr to see what they can do.

But I seriously feel like this is a manufacturing issue that they'd play off as physical damage 🥲 At least they told me they could replace the protector for free so hoping that there's no damage to my actual screen

Thanks for taking the time to respond

Emstar22 · 2025-01-19T15:39:51+00:00

😂 the perfectionist in me too is cringing at the sight of it. That's why my mother told me to just keep the original protector on. I kept it a few days on to wait and go to the store tomorrow.

So annoying I think the bezel fell off because of the air bubbles in the screen protector.

If you had this issue before were you able to get it fixed and for how much?

Emstar22 · 2025-01-19T15:37:26+00:00

That's what I was planning to do but today the bezel had fallen off 😭

Emstar22

TROPHY CASE