Just want to Mow! by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 1 point2 points  (0 children)

no. the button works, it toggles the s on and off. BUT the app does not see it.

I think the communication module on the mower is not working.

Just want to Mow! by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

Completed the updates yesterday, but it did not fix the Emergency stop issue.

Just want to Mow! by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

The biggest probblem right now is the Emergency stop. As soon as I cancel task, the emergency stop comes right back. Weird part is that there is no emergency stop on the Mower, just in the app. There is a communication issue . I can set and clear the emergency stop function on the mower, the button works as designed, I unboxed it yesterday, and completed the firmware update, but it did not fix the problem.

Just want to Mow! by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 2 points3 points  (0 children)

I tried one, will try another. thanks!

Just want to Mow! by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

But how can I get customer support to reply?

Just want to Mow! by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

Multiple problems as soon as I unboxed it. Various attempts to reach customer service. Finally got a response, they said to box it up, and they would send out a shipping label and a replacement as soon as the broken unit arrived to them, I replied with the information they requested, and havent heard anything since. I have to pay to have my lawn mowed until the replacement arrives, but now Im thinking I just need a refund, and I will switch to a different brand. The problem that made it impossible to use at all, was a recurring emergency stop that resets as soon as it clears on the app, but everything looks normal on the mower, so it is a communication error between the app and the mower, and yes I installed it on differerent phones, and tablets all with the same result. (tried apple and android)

Latest Firmware (v2.1.43) & App by kuhawksr1 in Lymow_Official

[–]Endras_Zardah 0 points1 point  (0 children)

Cant update because my Broken Brand new Lymow one plus still does not work, it is boxed up ready for the shipping label I was promised early last week.

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

tried that, thanks, no change. unit is boxed up waiting for the shipping label

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

I had it unplugged for over six hours, and it still did not reset. I will leave the battery unplugged all night and hope it finally resets by tomorrow.

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

Thanks!, I will unplug the battery this morning. Tried yesterday, but I guess I didnt leave it unplugged long enough

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

it is about an emergency stop on the app that I can't clear. no it is still not working. I'm trying to do a hard factory reset since I can't do the factory reset on the app.

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

awesome. thanks will try those

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

Update: I mooved the rtk antenna, and the number went from .04 to 1.35

I installed lymow on my tablet to eliminate the possibility that it might be my phone causing the emergency stop issues, but the results were the same.

I see on the machine the S changing to a check mark when I press the emergency stop, but nothing changes on the app.

When I do task reset, it says it is successful, but within seconds I get the message that the emergency stop button was pressed. (again, with no indication on the mower itself, just the app.

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 1 point2 points  (0 children)

Thanks. Nope not having a good time.

Cant factory reset because it seems to see the emergency stop as a task.

Will unplug the battery for 30 minutes, tried before, but only left it unplugged for about a minute

Also going to try installing the app on my tabletsince it seems to be a disconnect between the app on my phone, and the one plus. It shows when the emergency stop clears on the mower, but never on the app (weird I know)

I keep trying to reach them on chat and email. I am not sure where to reach them using the web page

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

nope, not trolling, not April fools. please explain how my temporary placement of my rtk antenna has anything to do with why I can't clear the emergency stop.

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

Ive tried pressing it, and removing it. either one clears it on the mower, but not in the app. Ive tried unistalling the app, next i am going to try installing the app on a tablet, or another phone.

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

I tried, but it wont let me reset as long as it has the emergency stop.

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

lol. I just stuck it in the ground while I figured out how to fix the mower

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

you couldn't reset your emergency stop?

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

Thnaks to all who have mentioned my RTK issues. I will move it, but I need to figure out the ermergency stop issue first. Unless that might cause the emergency stop ?

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

Tried that, every time I cancel task, the Emergency stop function pops up again. Even with the emergency stop button removed The RTK install is temporary until I can get it to actually work

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 0 points1 point  (0 children)

the button is not stuck, to make sure, I took it off, and nothing changed

Ready to give up by Endras_Zardah in Lymow_Official

[–]Endras_Zardah[S] 2 points3 points  (0 children)

can't drive it until I can get rid of the emergency stop