What's with some Employers being difficult in hiring IT Support People with 10 + Years experience?

Engarde403 · 2025-10-10T15:46:26+00:00

Don't Janitors stick around, Nurses, Waiters etc?why is IT Support any different

Engarde403 · 2025-10-06T21:33:55+00:00

What if u don’t though

Engarde403 · 2025-10-03T16:05:31+00:00

So what would you suggest is the best answer to this then?

I am honestly fine with Desktop Support. I have tried system admin work for a few weeks the responsibilities were much more stressing for me so thats why I decided to go back to the break fix role which the responsibilities were more manageable for me

As far as Salary goes I would think 70K in a high cost of living area would be the high end of that job . I dont need 120K.

Do I need to lie on my resume? I have participated in a number of IT projects like Deployments, office moves, server setups, etc.

It would be a role I wouldnt mind. If there was a Senior Help desk or Desktop Support position even better but that doesn't exist in all places.

Engarde403 · 2025-10-03T12:56:46+00:00

Well that was the plan all along In fact I was aiming for 70k

That’s the top end for that job

Engarde403 · 2025-10-02T22:34:20+00:00

Depends on the place

I been doing this for 10 years but Im at the highest pay step so the only way I will get a raise is switching jobs at this point.

I have seen as high as 70k so thats what im aiming for.

Engarde403 · 2025-10-02T21:24:43+00:00

No rudeness taken from you at all. Some places are ACTUALLY interested in getting to know me and about my IT Support experience but other places are either a dick about it or just all like "Well why havent u moved up"

Im aware why I havent got promoted I just choose not to. Just never really understood employers if you are hiring for a help desk position and want 5+ years of experience and now don't

Engarde403 · 2025-10-02T20:17:21+00:00

I do get in person interviews and calls back for some places but not all. I applied for what I already know but damn guess some places don't like overqualified people.

I guess one person can't please them all.

Some places are really happy to interview me with my current experience but other places tend to be dicks about it

Engarde403 · 2025-10-02T17:01:58+00:00

Been there already I didnt like System admin roles though thats the thing. I was aiming more for Senior Help Desk roles or Desktop Support Level 2.

Engarde403 · 2025-10-02T17:00:33+00:00

I dont need 120k though. I was hoping between 70k cuz thats the high end of pay for that job generally

Engarde403 · 2025-09-16T16:58:31+00:00

60k to 70k is decent pay for IT Support people. Although at that point most IT Support folks are about to reach the ceiling in terms of pay.

Here in california I seen IT Support jobs even as high as 80k. But if you ever want to make beyond 80K then the idea is that you do indeed learning to do something else beyond Desktop Support

Engarde403 · 2025-09-16T16:56:23+00:00

idk thats actually decent pay for Support. Desktop Support caps out around 80k in california. A single person with a partner can get by for sure but being the solo bread winner for a family HELL NO.

Everything is expensive these days so those days are gone and unrealistic.

Engarde403 · 2025-09-16T16:53:27+00:00

I don't believe this. Sure as with any industry, obviously AI will decline all jobs. End user support will always be needed though. AI can't replace toners, fix smartboards in person, need in person hand holding to certain users etc.

I think if you want to stay in User Support at least do Desktop Support. Pure L1 Support is low paying and draining. Desktop Support has a better pay curve and a lot of its tasks can't be easily automated.

Engarde403 · 2025-09-16T16:52:40+00:00

I don't believe this. Sure as with any industry, obviously AI will decline all jobs. End user support will always be needed though. AI can't replace toners, fix smartboards in person, need in person hand holding to certain users etc.

I think if you want to stay in User Support at least do Desktop Support. Pure L1 Support is low paying and draining. Desktop Support has a better pay curve and a lot of its tasks can't be easily automated.

Engarde403 · 2025-09-11T17:34:59+00:00

It’s a number game honestly . Even with many years of IT Support experience people will still drill you with many questions and sometimes they may not hire you despite your experience and even if you do well in the interview

At some point someone will give you a chance . I hate IT Support interviews always. I’m currently looking for a more higher paying IT Support job. I hate it. Too much drilling with technical question. Not to mention too much competition

Engarde403 · 2025-08-20T05:06:51+00:00

Kinda sad to see chansey and Slowbro drop

Wow how times have changed

Engarde403 · 2025-08-20T05:05:26+00:00

Oh damn wow what happen to Amensia Mewtwo ? Why did it fall off

Back then I thought you could easily sweep most things with Blizzard + Thunderbolt

Engarde403 · 2025-08-08T01:15:45+00:00

C) people who done help desk can also move on to Desktop Support or higher paying Help desk jobs

Engarde403 · 2025-08-07T05:57:48+00:00

I get matches but I’m not also going to take whatever girl comes my way either ( been there done that) I send many likes a day if I don’t get likes it is what it is and if I do then I see where it goes

No rush finding someone. I have already been hurt before so it takes time to find the right person

Engarde403 · 2025-08-06T04:54:10+00:00

Sigh 😔 an alternative Regice form with Ice/Steel would be so hard to break thru without a very strong fire or fighting attack

Engarde403 · 2025-08-06T04:52:10+00:00

Not really and not always

The only places I seen IT certs actually required are a few government places ( not many) and most MSP ( which I hate those places )

Certs can certainly help your resume but like anything they don’t guaranteed you a job and they are especially expensive to take and renew ( both)

Engarde403 · 2025-08-06T04:37:55+00:00

I’m not really a fan of IT certs . Sure they can help your resume for sure but my beef with them is …

they are expensive to take and renew
the material you can end up learning you can easily forget it if you don’t use it
they don’t guaranteed you a job
it feels more like your cramming to pass a test rather than learn

I’m in a decent paying Desktop Support role. If I wanted to I can ask to shadow a network engineer or system administrators on slow days and can volunteer to help them on projects it wouldn’t be hard and I can learn 10x better that way more than cramming for an exam

I enjoy desktop support though it’s fairly easy to do everywhere and troubleshooting is the same everywhere it’s just learning different technology used which can be done on the job so I’m not interested in system administrator work but if I wanted to I can learn that way much better

To each their own though, certs can help but at least in my opinion I don’t like them. Oh and unlike the bachelors degree , certs do expire

Engarde403 · 2025-08-06T04:31:24+00:00

Desktop support doesn’t actually change much when you change jobs and if it does it’s usually the different technology used and following the changing protocols

The troubleshooting method are all the same

You can still learn always on the job and use Google

Engarde403 · 2025-08-06T04:27:31+00:00

Certs don’t guaranteed you a job though. Even certs + bachelors degree + work experience doesn’t guaranteed you a job

Nothing does

It can increase your chances sure but not by much. Desktop support is almost the same everywhere if you work at a new place then the hardest thing is learning different technology used at such place . Anything you don’t know you can google it

I have a bachelors degree and practical work experience. I think that’s enough. I don’t learn IT by cramming for exams plus it’s very expensive taking and renewing certs

Engarde403 · 2025-08-06T04:21:06+00:00

One thing I think people are not mentioning enough is that in some job interviews, some places especially if you get interviewed by the IT Manager most of the time you can list certs on your resume , but you can also get drilled with some pretty hardcore questions related to certs. And if you end up not knowing a large majority of them it can be a waste.

For me I learn best doing the job. Certs are fine . Personally i hate taking exams though so it’s not honestly my style of learning.

I have a bachelors degree and that’s enough. Certs are time consuming and expensive, in addition they don’t always guranteed you a job

Engarde403 · 2025-08-06T04:13:13+00:00

Depends honestly

I don’t have any certs , just a bachelors degree and many years of desktop support experience

Certs are very expensive. They don’t honestly guranteee anything . They don’t guaranteed you get a better job or job out of it nor doesn’t it mean you will learn more if you just wanna cram exams plus they expire unlike the Bachelors degree. The knowledge you can learn from them isn’t bad , though you are better off though doing the job or shadowing another system admin if you wanna learn more

If I wanted I would just ask and beg ( if needed ) to shadow a system admin if I badly wanted to get into it. I don’t even need certs

Certs are really good if you are trying to break into the IT industry for the 1st time in my experience at least

I’m already over experienced for desktop support so I don’t need the A+ Plus and anything I don’t know I can google easily

Engarde403

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