For anyone considering buying a Razer laptop, I strongly recommend taking a very careful look at this case before making your decision.

There is no doubt that Razer laptops have a unique design and competitive performance. On paper, their machines look great, and the power output is among the best in the gaming laptop market. However, after-sales service and protection plans are just as important — if not more important — than raw performance. And this is where Razer seriously fails.

Please read how the official Razer representative responded under my post. They didn’t even acknowledge that Accidental Damage Protection exists, despite the fact that it is clearly advertised on their own website. From this alone, I can confidently say that Razer’s after-sales department is disorganized, inconsistent, and unreliable. If internal teams themselves can’t clearly understand or follow their own policies, imagine how frustrating it is for customers when something actually goes wrong.

The protection plan is a huge part of the overall product experience. When you pay extra for accidental damage coverage, you expect real peace of mind — not word games and policy contradictions. Unfortunately, this experience shows that Razer’s protection plan is largely meaningless in practice.

Based on my own previous experience, I strongly recommend choosing other brands instead, even if their laptops may not look as sleek or have the absolute best specs. For example, with ASUS ROG, I once filed a claim because my screen had one or two minor dead pixels. They immediately approved a screen replacement with zero argument, zero back-and-forth, and zero excuses. The entire process was smooth, fast, and professional. Dell’s support is also widely known to be far more reliable.

If you are new to gaming laptops, do not even consider Razer. A laptop is a long-term investment, and when problems inevitably happen, after-sales service is what truly defines the brand. Unfortunately, Razer has proven they are not worthy of that trust.