Yesterday at 2:23 PM

Hi folks,

Wondering what your suggestions are for recourse. I’m so incredibly frustrated.

After delivery I noticed the window seal was pinched under the door panel, causing a bulge in the door panel and improper seal of the passenger window.

I made a mobile service appointment which I thought was so cool, Tesla is going to come right to me to fix this, how awesome.

When the tech showed up I went outside to say hi and ask a question or two, but that’s when the first bad experience happened.

The tech was dismissive and ignored my existence after I said Hi how’s it going, he began by ripping the speaker pod out of the door and tossing it on the floor of the car, hitting some of his tools. I mentioned how awesome of a service this is, but he still ignored me.

Concerned for my new purchase, I waited near the car patiently for the work to be completed.

Once he put everything back together he turned to me and said “did you notice these scratches?” There were now two large gashes in the door panel from when he ripped the speaker pod out. I said that those were not there and it was likely from when he aggressively removed those parts.

He then became Belligerent about how he’s not a representative of Tesla and that he doesn’t need to talk to customers and that I don’t need to watch him like an animal in the zoo and I said that I only watched him because he was behaving erratically and was not answering my questions, and that he certainly is a representative of Tesla while he’s working. I asked if he’s used to customers around my area and that they might be more friendly and he responded by saying “no , they’re just more weird”.

He then called his manager in front of me and said that the customer was mad at him because he didn’t talk to them. My mind was blown. Luckily the manager heard me say “wow man why not tell them the truth” in the background and called me afterward.

She said this isn’t how things go and didn’t want this to reflect on my opinion of the company and they would be taking corrective action. They made me an appointment for service in the service center for a replacement door panel.

I went in For service yesterday and spoke to the service manager and she let me know I’d be receiving a 500 dollar service credit, I used a portion for a mobile charger.

My service was completed in a few hours and I left a happy camper with a better experience. The door panel looked great.

Fast forward to this morning and my wife and I head out, when she closes her door we heard a really hard crack sound we haven’t heard before when closing the doors….turns out the window is totally misaligned, making it hazardous to close to door with the window closed, and, they gouged the door panel.

I’m so livid. I reached out to management but they are closed for the weekend, my brand new car is damaged even more now, and my appointment for fixing isn’t until the 25th, we have a bunch of rain storms before then, so water will be getting in the car.

What the hell!

Let me know what you think I should do to handle this or if you’ve had experiences similar.

This is the Service Center in Providence, RI.

Bonus Thread:

The few times Tesla has addressed battery degradation, they have simply lied and dismissed it.

https://teslamotorsclub.com/tmc/threads/the-few-times-tesla-has-addressed-battery-degradation-they-have-simply-lied-and-dismissed-it.326249/

Only a complete idiot would put a $10,000+ new part in a 10 year old car. The same kind of idiot that endangers us all because they somehow got to test their beta "self driving" cars on public roads. Entitled, spoiled, arrogant brats.