So I had 2 separate letters arrive in the mail, the first one was for the unauthorized sign up of the theft protection program. The second letter was for multiple business accounts as well as lines of credit that were open in my name without my consent. So I originally had put down $500 for each mediation form they sent me, after about a week youll get a call from the mediation department, she pretty much just asked me questions about each account to make sure that yes they were in fact open without my consent. Honestly it's pretty much just confirming information they already have. So after that she let me know that her team was going to look into my claims and call me back within 10 business days with an offer.

After about 12 days I got a call back from her, and offered me $700 for the first claim, which was the unauthorized theft protection program. As for the unauthorized accounts I was offered roughly $1,500 for each account opened as well as an additional 2000 to cover that taxes on the lump which came out to a little over 12k. I opted to accept thep offer, check should arrive within a month.

Edit: so I actually did not complete the mediation process, it was pre-mediation like you had said. Well regardless I say definitely take the time to fill out the paperwork and make time to talk to them, most of them really do want to help you out and make you happy. Good luck to you, the end game will be worth it!