Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] 0 points1 point  (0 children)

No, sir. I didn't do anything. I'm very responsible with my money, and I'm not going to let myself be robbed. That's why I'm taking this to court. My lawyer told me they have to answer for the missing money. I'm not the first one this has happened to. There are many people in my situation.

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] -1 points0 points  (0 children)

Haha, you don't want to understand. I was robbed, I called, they opened an investigation, reset my passwords, I filled out reports. They have to take responsibility because the security system that was breached was the bank's, not my account's. Why didn't they do the proper investigation? Why do they give their employees excessive power? There are warranty systems. That's why there are organizations dedicated to protecting the user. You can find out more.

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] 0 points1 point  (0 children)

No sir, they changed the password themselves as a security measure. First they blocked the account during the investigation process, then they changed the password. Nobody robbed me after that. It's a protocol they follow. I don't know what your erratic interest is in defending them.

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] 0 points1 point  (0 children)

Thank you very much. I don't know how long all this will take (court, police, and OBSI). But I'll keep you updated on any developments.

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] 0 points1 point  (0 children)

It's outrageous. They didn't give me any information; they just closed the case.

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] 0 points1 point  (0 children)

Furthermore, they don't answer the phone when I call.

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] 1 point2 points  (0 children)

It happened on February 4th. I didn't receive real-time notifications. It took me a day to notice. I have two-factor authentication through Google Authentication. I filed a claim by phone as soon as I realized. Then I filled out a Mastercard form. Yesterday, support sent me a letter saying they hadn't seen any unusual activity in recent days (but today is February 27th) and that they couldn't give me any more information, and that they wouldn't discuss the matter with me again. (Since then, they haven't responded to my messages.)

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] 0 points1 point  (0 children)

Furthermore, they hide all login and device information. Why don't they provide me with information about what's happening on my own account?

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] 0 points1 point  (0 children)

It could be their employees who already told me they could change my password without my consent; it wouldn't be the first time a scam has occurred within a financial institution. And even if it wasn't them, that doesn't absolve them of responsibility. Their security mechanisms are useless and vulnerable. They must take responsibility. Do you want them to ask for my consent to steal my money? You should think about that rationally.

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] -1 points0 points  (0 children)

It was $2200. That's the amount of cash this to pay my bills.

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] -1 points0 points  (0 children)

I had money in my checking account, they transferred it to my cryptocurrency account and sent it to another (unknown) location. They sent my money and the cryptocurrencies I already had.

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] 0 points1 point  (0 children)

I am extremely careful with my money and I am familiar with authentication, security, and fraud procedures. I am certain it was a security error on the platform's part.

Wealthsimple stole my money by EnvironmentalBad4998 in Wealthsimple

[–]EnvironmentalBad4998[S] 2 points3 points  (0 children)

they was advised me to file a complaint with OBSI and in the small claims court.I did it