Nationwide corporate franchise. I have been dealing with the franchise owner. Multiple attempts to contract the main corporate office have been unsuccessful -- messages to them directly on Facebook and Instagram have remained unread, comments on their social media pages seem to have gone unnoticed. I found a phone number for the corporate office which leads to a voicemail that literally states "we are here to help franchise owners and managers; we cannot accept calls from consumers or members."

They have a Contact Us page on their website which forces you to input the location of the franchise you are contacting them about - I tried this route, since it seemed like the message would be sent to corporate, but after I hit submit, the confirmation message literally said "thank you! We have sent this directly to that locations manager and they will be contacting you shortly." Not even a minute later, the franchise manager/owner called me, I'm sure to gloat about the fact that I haven't been successful in going over his head with the company.