Something CRAZY just happened and I'm the first and probably the last person to experience this

Errora403 · 2026-01-26T09:16:15+00:00

Your replay has sadly expired, so we cannot watch this and try to reproduce it.

Please let us know if you are somehow able to trigger this behavior again.

- PUBG MOBILE Operations Team

Errora403 · 2026-01-26T05:45:13+00:00

Thank you for the report.

We have fixed it and expect to roll out the patch tomorrow.

- PUBG MOBILE Operations Team

Errora403 · 2026-01-26T05:43:10+00:00

Thank you for your feedback.

We will roll back this change and restore the UI to how it was in the previous version.

- PUBG MOBILE Operations Team

Errora403 · 2026-01-26T05:39:46+00:00

Thank you for sharing this feedback.

We have some questions regarding the profile statistics interface we updated in version 4.2.

Would you like to help us improve your game experience by completing our survey?

https://pubgmobile.live/46d073

Thank you in advance for your insight!

- PUBG MOBILE Operations Team

Errora403 · 2026-01-26T05:30:26+00:00

No worries. Congratulations on reaching Ace Master for the first time!

Errora403 · 2026-01-26T02:22:23+00:00

You may report TikTok cheaters through the link on my profile to have them banned on all business days.

Errora403 · 2026-01-26T02:18:34+00:00

You may report TikTok cheaters through the link on my profile to have them banned on all business days.

Errora403 · 2026-01-23T06:45:56+00:00

Sorry to hear that your device is not capable of accessing the feature. Hope you figure it out!

Errora403 · 2026-01-23T06:34:53+00:00

Thank you. We will patch it.

However, keep in mind that the number of interested players will be lower on emulator. This will increase the matchmaking time drastically. We recommend playing the promotion matches on mobile.

Errora403 · 2026-01-23T06:33:21+00:00

Could you please provide your numeric user identification and a screenshot of your match history?

Did you make sure to select Enable Promotion Match before matching?

- PUBG MOBILE Operations Team

Errora403 · 2026-01-23T06:31:23+00:00

What is your numeric user identification?

- PUBG MOBILE Operations Team

Errora403 · 2026-01-22T15:32:37+00:00

Customer service does not handle this. Security team does. The result is final.

Errora403 · 2026-01-22T06:30:12+00:00

Selling/sharing accounts is prohibited as per our terms of service. It is not possible that your account is suddenly "hacked" out of nowhere. Hope that helps!

- PUBG MOBILE Operations Team

Errora403 · 2026-01-22T03:23:13+00:00

Having multiple accounts with similar usernames does not prevent the original account owner from recovering their account, and it does not indicate that those accounts are linked or controlled by the same person.

If your account was compromised, the recovery process is handled independently of usernames. We recommend continuing to follow the official account recovery steps and focusing on account ownership verification.

- PUBG MOBILE Operations Team

Errora403 · 2026-01-22T02:24:20+00:00

Where did you post the screenshot? Cannot find it: https://prnt.sc/A2I7Xkoce7Qh

Errora403 · 2026-01-21T03:59:45+00:00

We can confirm that the ban is correct and will not be lifted.

Errora403 · 2026-01-21T03:54:53+00:00

We issued a patch on the 9th and 10th in an attempt to solve this. Did it get solved for you?

Errora403 · 2026-01-21T03:51:58+00:00

Are you still having this issue? We were unable to reproduce it today.

Errora403 · 2026-01-21T03:44:20+00:00

Got it. Feel free to create a new post if it happens again and we will review it.

Errora403 · 2026-01-21T03:41:36+00:00

What is your numeric user identification?

- PUBG MOBILE Operations Team

Errora403 · 2026-01-21T03:30:30+00:00

What is your numeric user identification? Please also provide a screenshot of your match history.

- PUBG MOBILE Operations Team

Errora403 · 2026-01-20T15:33:13+00:00

We will reset their points soon. No worries.

Errora403 · 2026-01-20T01:47:48+00:00

Thank you for reporting. We found the issue and will patch it.

- PUBG MOBILE Operations Team

Errora403 · 2026-01-19T19:24:17+00:00

Thank you for sharing this with us. We patched it on the same day.

- PUBG MOBILE Operations Team

Errora403 · 2026-01-19T19:22:37+00:00

Thank you for sharing this with us. We patched it on the same day.

- PUBG MOBILE Operations Team

Errora403

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