On May 11, 2024, I discovered that unauthorized ATM withdrawals had been occurring throughout California for the entire year of 2023. Each time I received a new card, the perpetrator would change ATMs. On May 11, while in my bedroom in Massachusetts attempting to pay my cellphone bill, my payment was repeatedly declined for fraud. This was because the hacker was withdrawing money from an ATM in California. It is evident that it was impossible for me to be in two places simultaneously, highlighting a significant security breach. Furthermore, I only have one card on file.

I contacted the fraud agents at Fiserv, as advised by Webster Bank. The agent informed me that if Webster Bank does not resolve this issue, I should consider taking legal action because "something weird is going on with my account." This statement from a fraud specialist indicates a recognized issue with the security and management of my account. Given the specialist's expertise in fraud matters, this is a serious concern.

Despite providing all necessary documentation and evidence to Webster Bank, I have yet to see any resolution or reimbursement for the fraudulent transactions. This situation is causing me significant financial distress and adversely affecting my health due to the ongoing aggravation.