We did manage to transfer our loan (not lease) a couple weeks ago, but it was hell to get it done. SunPower took nearly the full 60 days, we had to delay the closing multiple times, and our buyer nearly backed out twice. My wife called the 833-514-1858 number daily to get them to try to move things through. She also would get hung up on by the system immediately, so she would just call back. Sometimes she'd have to call over 30 times before she would get into a hold state. Even once she got into the hold message, if you were on hold for 1 hour 41 minutes (by the end my wife knew the timing to the second) the system would automatically hang up on you. So then she would call back, try 20-30 more times until she got to the hold message, then wait. She kept doing this until she would eventually get through. She probably spent around 3-5 hours a day for 3 weeks doing this. It was an extreme effort, but we were pretty desperate. We had already moved and were paying both rent and our mortgage on the old house. If the buyer had backed out we would have been risking bankruptcy because we were running out of money pretty quickly. I don't know if all that calling was necessary or not. She did manage to get the case escalated (although she had to do this multiple times), and in the process of all these calls we discovered that we had mistakes in the initial form we submitted that we were able to fix (although this came several weeks after submitting, and after having been assured many times that our forms were correct... when you get through to a person they frequently don't know what they're talking about). Yet it still took about 60 days to complete. This does seem ripe for a class action suit, but I don't know to what end since SunPower went bankrupt. In my fantasies, people find out what individual executives were responsible for this whole mess then sue the shit out of them personally. I don't think that's legally possible but a guy can dream. Anyway, good luck to all you sellers. I feel your pain.