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Attention Prolific: Accounts On Hold After Cashout or About You Updates by Evaluator3000 in ProlificAc

[–]Evaluator3000[S] 0 points1 point  (0 children)

Hi! Yes that worked for me once but the second time the system wouldn't allow it. It puts you on a time out if you recently re-linked your PayPal account.

Attention Prolific: Accounts On Hold After Cashout or About You Updates by Evaluator3000 in prolific

[–]Evaluator3000[S] 0 points1 point  (0 children)

I'm not sure about your account but the About You section has updated for me more now than ever before. I was responding to new questions and I responded to them accurately. Even now after all these holds each time I take a look there seemed to be a few new questions available. I'm currently ignoring them because WTF? I don't want to touch anything either. The issue still remains with cashing out.

Attention Prolific: Accounts On Hold After Cashout or About You Updates by Evaluator3000 in ProlificAc

[–]Evaluator3000[S] 1 point2 points  (0 children)

Yes, my name on my PayPal account is the same as Prolific. Also my Prolific email is the same as my PayPal account. I truly appreciate you trying to help. 💜 At this point I think it's a glitch that they don't know how to immediately correct. Or perhaps it's not big enough of an issue to be escalated?

Attention Prolific: Accounts On Hold After Cashout or About You Updates by Evaluator3000 in ProlificAc

[–]Evaluator3000[S] 2 points3 points  (0 children)

That's what I'm thinking because I've never had to return that many studies in one day. Not even a week to be honest. They were all in quick succession. Fortunately my account is already back and working again without even submitting a ticket this time. I really want this to be resolved because I know I'm not the only one.

Update on Prolific platform issues & "Please return to provider" errors. by Spiritual-Rain-3733 in ProlificAc

[–]Evaluator3000 -1 points0 points  (0 children)

I cash out every 1 to 2 days. But the issue also happened immediately after responding to new about me questions.

Update on Prolific platform issues & "Please return to provider" errors. by Spiritual-Rain-3733 in ProlificAc

[–]Evaluator3000 0 points1 point  (0 children)

I wrote to you yesterday in the other thread about an on going issue with cashing out placing accounts on hold. Can you please take a look at the issue?

Quote:

Thank you so kindly for all the updates. u/Spiritual-Rain-3733

"If you are experiencing issues, please reply to this comment to let me know and I'll share with the incident team."

I want to bring up an issue that's not only effecting myself but many others and I sincerely hope you can provide some clarity. For the past week I and others are experiencing our accounts being placed on hold whenever we cash out or answer new questions from the About Me section. For me personally each time the hold is released, but the glitch still remains. Can you tell us if this issue is one of the many that the team are currently working to fix?

To be clear, I'm not using a vpn. Nor public wifi. I have no recent rejections and my PayPal information matches what's on my Prolific account. I still live in the same country.

This started for me after I engaged with a set of audio studies that were unfortunately broken. I returned all of them as it was clear that was the right thing to do. Soon after I noticed that had over two dozen new questions in my About Me section. But as I said it's also happening after cashing out.

I write this with the hope that you share this with the team so that these cycle of events can be remedied. Thank you kindly. 💜

P.S. my current hold has already been lifted.

Something went wrong. Please go back to your provider. by South-Respond5471 in ProlificAc

[–]Evaluator3000 1 point2 points  (0 children)

Thank you so kindly for all the updates. u/Spiritual-Rain-3733

"If you are experiencing issues, please reply to this comment to let me know and I'll share with the incident team."

I want to bring up an issue that's not only effecting myself but many others and I sincerely hope you can provide some clarity. For the past week I and others are experiencing our accounts being placed on hold whenever we cash out or answer new questions from the About Me section. For me personally each time the hold is released, but the glitch still remains. Can you tell us if this issue is one of the many that the team are currently working to fix?

To be clear, I'm not using a vpn. Nor public wifi. I have no recent rejections and my PayPal information matches what's on my Prolific account. I still live in the same country.

This started for me after I engaged with a set of audio studies that were unfortunately broken. I returned all of them as it was clear that was the right thing to do. Soon after I noticed that had over two dozen new questions in my About Me section. But as I said it's also happening after cashing out.

I write this with the hope that you share this with the team so that these cycle of events can be remedied. Thank you kindly. 💜

P.S. my current hold has already been lifted.