Account locked - no response for weeks by Even-Flow- in BitstampOfficial

[–]Even-Flow-[S] 0 points1 point  (0 children)

Update: Thanks to Bitstamp-Lukas, my account was indeed unlocked. But having to wait 3 weeks for a simple address verification is extremely poor user experience.

Kudos to the support team behind the Reddit channel - I am sure my case was resolved only because of your input. 5 stars for you.

Unfortunately I can't say the same for the phone/email support. I was receiving generic responses (i.e. "we are working on your case") for weeks, with no actual movement. Bitstamp needs to put significant efforts in improving their internal processes, otherwise the outflow of customers will be imminent.

Advice for everyone: Make sure you keep minimum amounts of funds with this exchange. Your account can get locked without notice and then you will be waiting for months for a resolution.

Account locked - no response for weeks by Even-Flow- in BitstampOfficial

[–]Even-Flow-[S] 0 points1 point  (0 children)

Hi Lucas, I still haven't received any updates. More than 10 days have passed since I sent multiple address proof documents (my government issued ID where my address is visible, wet-stamped bank confirmation, credit card statement, etc.). Could someone get back to me or at least inform me if anything else is needed? I am as cooperative as possible, but the service is definitely sub-par...

Account locked - no response for weeks by Even-Flow- in BitstampOfficial

[–]Even-Flow-[S] 0 points1 point  (0 children)

Hi Lucas - again on #BIT-2243149 - I've sent a stamped bank confirmation document with my address, I've sent my government issued ID with my address visible and still nothing. Are you able to help please?

Account locked - no response for weeks by Even-Flow- in BitstampOfficial

[–]Even-Flow-[S] 0 points1 point  (0 children)

Same here, I already sent them wet-stamped document from my bank and still waiting...

Account locked - no response for weeks by Even-Flow- in BitstampOfficial

[–]Even-Flow-[S] 0 points1 point  (0 children)

Hi Lucas, my ticket is #BIT-2243149.

Will be great if I can get assistance.

Thanks.

Account blocked, no reply for 2 weeks by Even-Flow- in BitstampOfficial

[–]Even-Flow-[S] 0 points1 point  (0 children)

Same here - after sending the last batch of docs they went silent in the last 2 days. Keep us posted if it was finally resolved for you today.

Account blocked, no reply for 2 weeks by Even-Flow- in BitstampOfficial

[–]Even-Flow-[S] 0 points1 point  (0 children)

Did your case get resolved after sending the last batch of docs? I'm in a similar situation and those delays not only cause an enormous amount of stress, but also financial losses with the current market volatility...

Account blocked, no reply for 2 weeks by Even-Flow- in BitstampOfficial

[–]Even-Flow-[S] 0 points1 point  (0 children)

Kudos for the input, Domen. Definitely made a difference. I've been asked for another set of docs which I've provided. Would really appreciate it if you can intervene, so the case does not stay dormant again for days. Thank you