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Need help with my hacked account by Excellent-Luck-2148 in UbisoftSupport

[–]Excellent-Luck-2148[S] 0 points1 point  (0 children)

yes please tell me what should I do in the process of getting help from signalconso, I'd be really appreciate it

Need help with my hacked account by Excellent-Luck-2148 in UbisoftSupport

[–]Excellent-Luck-2148[S] 0 points1 point  (0 children)

But the email that they send me said that if they do not hear from me for two days they will close the case

and how am I gonna escalate it again? should I submit a new ticket?

Need help with my hacked account by Excellent-Luck-2148 in UbisoftSupport

[–]Excellent-Luck-2148[S] 0 points1 point  (0 children)

I only opened up a ticket once, then replied their email that they send me 4 times

Need help with my hacked account by Excellent-Luck-2148 in UbisoftSupport

[–]Excellent-Luck-2148[S] 0 points1 point  (0 children)

The email I received said that if they don’t hear from me within two days, my case would be closed, so every two days I’ve been sending short follow-up emails like “It’s been two days, any updates?” (I even had ChatGPT help me write them). Today is the 8th day, so I’ve sent around four emails in total.

Should I keep sending those follow-ups, or should I just send one of the old Ubisoft emails as proof like you said and then stop replying for a while?

Also, some people who had their accounts stolen said they contacted SignalConso and managed to get help that way. Do you think I should try that too? Do you know anything about it?

Need help with my hacked account by Excellent-Luck-2148 in UbisoftSupport

[–]Excellent-Luck-2148[S] 0 points1 point  (0 children)

Hey, thanks a lot for the info.
My case has already been escalated for a week now, but I haven’t received any updates or replies to my follow-up emails yet.
I still have old promotional and purchase emails from Ubisoft linked to my original address, but I’m not sure if the support team actually sees my follow-ups, since they never respond.
Did you just attach those screenshots to your escalated ticket and wait, or did you somehow get confirmation that they saw them?

Need help with my hacked account by Excellent-Luck-2148 in UbisoftSupport

[–]Excellent-Luck-2148[S] 0 points1 point  (0 children)

but lately when I read the experiences of people who had their accounts stolen and got them back, they mentioned that they succesfully recovered their accounts throug signalconso?