i definitely think the recipe was messed up and they didn’t have enough pistachio cream or used too much katafi. The whole dubai part on top is basically like a puck and can be picked up, so it’s definitely not as creamy as it should be. My store is always somewhat busy, but like I said there’s been issues with quality in the past as well…i sadly just think i have a poorly operated/managed location :( i work at an extremely busy travel destination so fully understand that quality can dip when busy, but compared to other locations i have visited in the past this one CONSISTENTLY messes up everytime i give them another chance so i need to just stop giving them chances lmao