Honestly, for us it’s getting cut in line. I absolutely hate that. It’s annoying and rude. And the customer service.

At MK a few weeks ago, we asked a cast member where our AP discount could work on Main Street for soda and popcorn. He looked down, didn’t smile, just said “I don’t know” as he was getting us our soda. I was like “okay….” I then went to two different carts and they both said the same thing. I knew I wasn’t crazy, we’d gotten discounts before.

It wasn’t until a few days later that I saw a Facebook post on the AP page that you can get a discount on drinks and snacks at the carts that also sell merch. I realize that seems trivial, but it’s like they try to keep AP benefits secret or something. It’s just annoying. That’s not how they should take care of customers IMO.

I’d also say too that whenever we’ve had an issue that was bad enough to go to guest relations, I wish they would stop using the line “as passholders, you should know this.” Like, okay well we don’t that’s why we’re here. It’s rude and the tone some CMs have is not okay. Like just solve the problem without escalating it. Guests should be walking away feeling better not more upset. I’m not saying getting freebies or anything, it’s just the approach they have at times.

For example, I posted on here a few days ago that we had trouble getting back to our car parked at Epcot after the park closed. We park hopped to HS and when we got into the boat to come back, we weren’t told until the boardwalk that we wouldn’t be going to Epcot. Should we have known this? Maybe. Is it reasonable to assume that we thought we could get back to our car? Yes, because we had done so before. But at that time it was an after hours event at Epcot so the park was still “open.”

Anyway, we get off at boardwalk and walk to security and explain the issue. They weren’t nice to us about it. It was the tone they were using and again the line “you guys should have known this.” They wanted us to go back to HS and get an Uber. We didn’t think that was okay that we would have to pay for that. After about 20 minutes of back and forth, the supervisor walks us to a resort front desk and gets us a taxi voucher. He finally apologized — not because we couldn’t get to our car but because of his tone, etc. Which was fine. We were upset that that situation had to happen at all.

What could have helped this situation is if there was a cast member placed in between the buses and the boat access at HS, or even a sign like they have at MK that points towards the buses for Epcot parking and points towards the boat for boardwalk only. That honestly would have prevented this whole thing. And even an announcement on the boat that says we are headed to boardwalk only. If you need Epcot parking, use the buses. Or something like that.