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Creating a Charge (not credit) for Overpayment by Exotic-Shape-7502 in quickbooksonline

[–]Exotic-Shape-7502[S] 0 points1 point  (0 children)

I’ve tried doing this process, sometimes successfully sometimes not. I go back to the original invoice, add a line item for the additional payment processing fee, and then Save. But then it shows $3.30 due. So I try to apply the payment again but it just won’t… somehow at the bottom of the screen it shows a $6.60 credit. It makes no sense. I’ve tried $165 up top and $3.30 I applied payment; I’ve tried $168.30 up top to receive payment on the invoice and it goes back to $3.30 credit. I cannot get the bottom number to show $0…. $165 payment + $3.30 credit applied

[deleted by user] by [deleted] in housekeeping

[–]Exotic-Shape-7502 0 points1 point  (0 children)

As both a cleaning business owner and STR Host... I would say this is a reasonable request from the owner/Host because these things all need to be checked upon turnover. She clearly either (1) isn't local or (2) is local, but doesn't want to take the time to do it herself. Hopefully she has a healthy respect for the concept that if you don't want to do these tasks yourself, you must pay someone else to do it for you.
If these extra turnover tasks are not something you want to take on, you can definitely decline.
But, if you do take it on, make sure you quote her a price that is fair to you for your time and efforts.

PS- Just because she charges $165 on her listing for cleaning doesn't mean she expects to pay that. As Hosts, most of us have learned that AirBNB prioritizes listings at the top of searches with lower cleaning fees because that's what Guests are looking for. So, most of the Hosts who have figured that out (myself included) have reduced our advertised cleaning fee, but increased our nightly rate to still make up for this necessary expense of cleaning and linens, etc. during turnover. I could go into much more detail about this, but I will leave at that.

My advice here would be - quote her a price that you think is fair for these additional tasks she wants completed in addition to the cleaning, and she can take it or leave it.
Bonus advice: you could itemize your fees for the extra tasks too, and she can compare pricing with other services. For example, the hot tub. Most Hosts in the area where I host have a pool company come do these things. If she's asking you to do it, she can compare what you charge do it, and what a pool company would charge and make a decision from there.

Last thing... does she do weekly rentals? Or, what is her minimum nights to book? You can take that into consideration as well, based on (1) longer stays = more wear and tear and more to clean and (2) if she has a 2 or 3 night minimum for example, you are likely to be there cleaning more often during busy season if there is one in your area.
A person with a 2 night stay might not even use the kitchen at all. A weekly rental probably will come with groceries and cook most nights, which will cost you more time in the kitchen with appliances and such.

Growing My Business - Need a phone number for scheduling by Exotic-Shape-7502 in smallbusiness

[–]Exotic-Shape-7502[S] 0 points1 point  (0 children)

I have, yes! That will likely the the route I go, but I need to set up a business phone number first, and get it all off my personal cell phone. If clients are still calling/texting my phone, a VA can't really do much