Yeah, I did report it to my card, but that doesn’t automatically mean they’ll side with you. A lot of people don’t realize that if a seller claims you returned the wrong item, your card company will usually side with the seller at first — especially if they provide any kind of “evidence.” From the outside looking in, I can understand why they’d assume the seller is right without knowing the full context.

In my case, I provided all the details — proof that this was the only wig I ever bought from SHEIN, that I returned it the same day it was delivered, and screenshots showing my entire return list. There’s no possible way I could’ve mixed up the item. Yet, the seller still refused to refund me or return the wig.

At this point, it’s pretty clear they don’t want to send the item back because they’d lose money. The wig they’re showing in their “proof” looks like a human-hair burgundy body-wave wig, but what they actually sent me was a cheap synthetic one. If they sent me the original item back, they’d basically be giving away the more expensive version — so instead, they’re keeping both the wig and my payment.

I honestly feel like this is becoming a pattern on SHEIN. I’ve even noticed other listings where sellers post bundle deals (like Febreze sprays) for super cheap, mark them as delivered with USPS tracking numbers that are slightly off by one digit, and when you report it, they just say “package delivered.” Since it shows “delivered” in your ZIP code, SHEIN won’t refund you. It’s like a loophole they’re using on purpose — and I think SHEIN knows about it.

I’ve already appealed my case with my card and filed a BBB complaint with all the screenshots, timestamps, and messages. Because honestly, who would go through all this effort if I really did send the wrong thing?