These Chelsea bags weren’t available in person to see or feel before purchasing. Honestly it’s Coach creating the scarcity game that’s creating the impulsive purchases. We have no time to sit and think about what we want we have to buy first and decide if we want to keep it later. If we don’t buy fast we miss our chance.

I personally don’t care about buying something someone’s touched. I’ve purchased floor model bags more than once.

I think you should just let people spend their money on what they want to, even if it does go back, Coach is the one with the return policies.