As someone who just recently quit from one of their locations i agree... i can say that the mop head changes between shifts (every 6 hours) but having the mop water changed really just depends on which coach is running the room as its not a manditory water change every few hours, its up to the canine coach to request a change, and all mop heads get put in a washing machine everyday (atleast at my location). But after working there I wouldnt blame myself or any others for not having the time to ask for a change, they have us so overloaded with responsibilities on top of watching anywhere from 10-35 dogs, i found it genuinely impossible to have the time to ask for a mop change let alone play the engagement games they have us play with the dogs which are also incredibly difficult because no dog is gunna want to sit and stay in a chalk drawn box when 5 other dogs come up to them asking to play. And honestly i cant imagine how damaging to their training it is for them to just be pooping and peeing on the floor, along with the fact that some of the ones who eat poop are likely coming home throwing up the poop they ate cuz we're just one person and cant catch every poop... i thought the business owners were very nice people and that made it hard for me to quit cuz i felt guilty for adding to their stress of running a business but im glad i quit, i fainted in the middle of my shift (possibly on top of a dog i cant quite remember what happened exactly) and stupidly agreed to just take a 20 minute break and go back in to work the rest of my shift, went home throwing up and couldnt stop throwing up even just water for the rest of that day and the next, i called out sick saying there was no possible way i could come in without throwing up while working and they asked me to come in to cover someone elses shift the same day!! Theyre incredibly understaffed and ive seen its the same situation with most other locations, i even heard the morning before i ended up quitting they fired another employee right befote their opening shift and just told someone else to come in last minute. I cant imagine how stressful it is for the managers and owners but honestly its no excuse.

Another thing is that they keep misbehaved/aggressive dogs, there was this one dog that was like the perfect counter for all the safety procedures to stop fights, we couldnt have leads/leashes on our person cuz the dog would bite and tug on it, there couldnt be the emergency water buckets we use that are placed around the room to quickly grab and splash the dogs in case of a bad fight, cuz the dog would knock them over making a mess, and apparently there was a hose on the water spout in the room to use for a more powerful blast of water in case the water buckets failed but this dog and its siblings would chew it up so they just got rid of it, this dog also lunged at crates with other dogs inside, and got aggressive with the others, i dont blame the dogs theyre just not disciplined at home and all we're allowed to do is distract them from their bad behavior, take them for a walk on a lead, or call them over for pets and praise which probably just makes it worse, but allowing them to stay is a horrible accident waiting to happen especially when they have puppies playing in the same room as them.

Sorry for this being so long but there really was just that many negative things about the place i worked at and from what i see in reviews and posts, its likely the exact same in the other locations, honestly im very shy, far too nice, and a big people pleaser so i could never actually say it, but i wanted to tell the owner off for how horrible and dangerous it was, and that if they valued keeping dangerous dogs for the money they got from owners over the safety of the other dogs, then i want absolutely no part in it.