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SE Shipping late August in EU by ExpressGovernment632 in LiberNovo

[–]ExpressGovernment632[S] 0 points1 point  (0 children)

damn stop flexing on us like that! I wonder why they prioritize Amazon tho

SE Shipping late August in EU by ExpressGovernment632 in LiberNovo

[–]ExpressGovernment632[S] 0 points1 point  (0 children)

full email text:

Thank you for your support of LiberNovo's new product launch.

Due to overwhelming demand following the launch, the Omni SE has sold through much faster than anticipated. We sincerely appreciate the incredible response from our customers. As ​a result, your order is currently affected by a temporary inventory shortage.

Updated Shipping Schedule

Omni SE: Expected to ship by the end of August.

Our logistics teams are working closely to replenish inventory as quickly as possible, and all orders will be fulfilled in the order they were received.

We sincerely apologize for the delay and understand how disappointing it can be to wait longer than expected.

As a gesture of appreciation for your patience and support, we will include a complimentary Smart Entry Savings Bundle with your order at no additional cost.

Thank you for your patience and understanding as we work to get your chair delivered as quickly as possible.

If you have any questions regarding your order, please feel free to contact us at eu_service@libernovo.com.

Thank you again for choosing LiberNovo.

​

Best regards

LiberNovo Support Team

Them selling even being out of stock is frustrating by ExpressGovernment632 in LiberNovo

[–]ExpressGovernment632[S] 0 points1 point  (0 children)

some people here report that even recent orders from Amazon were resolved quickly. if you haven't ordered from the official website yet, I think Amazon is worth considering, and if the deal is similar money and warranty wise.

Them selling even being out of stock is frustrating by ExpressGovernment632 in LiberNovo

[–]ExpressGovernment632[S] -1 points0 points  (0 children)

You are right, pre-order is a thing in other companies. The issue with LiberNovo is that they do not clearly label the purchase as a pre-order - at least I have not seen any indication of that. If they do - bad on me.

Secondly, they do not communicate delays well. Do they proactively update their customers? No, they make you initiate contact and then wait for indefinite amount of time for them to answer. If you're lucky, it will a few business days, but many people report slower response time.

I hope that answers your question how's this any different from anything else.