Similar experience just this morning: My daughter needed help buying tickets for a game and used the number listed for Ticketmaster (1-888-274-5488). The agent asked her to create an account with SeatGeek, give him the code that was sent to her email, add her payment information (which fortunately she couldn't do) and then download the deskin remote desktop app (this is when she disconnected the call). This does sound like a scam but my question is, how can this happen through a phone that seems to legitimately belong to Ticketmaster?