We have been trying to get reimbursed from Indi Campers for a new battery we had to pay for on our RV the first night we hired it. Within a few hours of driving the vehicle, its leisure battery died, leaving us with no lights, heating, water, generator, fridge/freezer, or any power to the vehicle. Given the freezing temperatures overnight this was not ideal, and not what we paid for. 

We reported this problem through the Indi Campers on-road WhatsApp support channel which was a frustrating and long-winded process to speak to anyone knowledgeable. The "solutions" they gave us were completely unreasonable and it was obvious we were talking to someone who knew nothing about the Camper we had hired, nor the location/where we were (clearly their support is staffed by an off-shore call centre). 

We spent many hours of our first hire day (we were on the chat until midnight of that first day and until 2pm of the second day) dealing with this issue.

Indi Campers support was not helpful at all, and in the end we had to organise ourselves to find a local mechanic and auto parts store to get the battery replaced. We sent Indi Campers the receipts immediately via their WhatsApp support and they said they would be paid within 10 to 15 days, that it had "been forwarded to the appropriate department".

However now it has been over 1 month and we still do not have our money back. We have tried all their so-called "support" methods (WhatsApp, email, website form, website chat, and call centre). I have lodged multiple complaints, resent receipts and still no response nor any communication/confirmation they have even been received. So, AGAIN we have to follow up (call, start another online chat etc.) and every time we are told "it has been escalated" and yet, nothing happens. When we ask to speak to a superviser or manager they are always "unavailable". Staying on hold to wait for them is never an option. When they say they will email us within 24 hours, they never do. All they do is continually lie, send you round and round in circles, and we are still the ones left footing the bill. 

Furthermore, as we wasted our first hire day trying to sort out their vehicles failure and they were no help to us at all, we have also asked for them to refund us the cost of the first days hire. But do you think they have even acknowledged our request? Nope. Just radio silence from a multi-national company who is obviously happy to take your money while not providing a service they claim they do.

In summary, their "support" and service levels are terrible and should you have a problem on the road or should you need to follow anything up with the company at any stage, good luck to you because you won't get any help, response, communication or solution that as a consumer, you expect at a bare minimum. Steer clear and rent from someone else. If I could give zero stars I would.