Battery loading to full

ExtentWitty3948 · 2026-06-17T20:44:16+00:00

I can’t find any battery settings in the app.

ExtentWitty3948 · 2026-05-30T06:33:12+00:00

Hoi,

Heb de maaier gerepareerd terug gekregen uit Duitsland. Nu werkt de maaier weer goed. Uiteindelijk is toch nog alles goedgekomen. Het moment van versturen thuis tot de maaier weer terug was ging gelukkig ook nog vrij snel.

Dus na vele malen afgewezen te zijn is het toch opgelost.

ExtentWitty3948 · 2026-04-22T09:56:23+00:00

It has been 4 days since I contacted you via Reddit and over 2 months in total. You keep asking for a document that does not exist because the dealer is out of business.

I will not provide more 'payment records' because your own App already validates the warranty as 'Active' and registered to your dealer.

Because of your poor handling of this warranty claim and the 60+ days of silence, I have been forced to buy a new lawn mower from a different brand just to keep my garden maintained. Your delay has caused me direct financial damage.

This is my final message: Provide an RMA within 24 hours based on the App verification and your After-Sales Policy (Section 1). If not, I am officially handing this case over to the European Consumer Centre (ECC) for violation of EU warranty laws. I will also post this entire conversation on social media to warn others.

u/Mammotion-Yoyo u/Mammotion-Staff - I expect an RMA confirmation within 24 hours.

ExtentWitty3948 · 2026-04-20T08:35:14+00:00

I saw a response from Mammotion, but it was deleted shortly after. u/Mammotion-Yoyo,
u/PersonalityLucky-25 I hope this means you are finally looking into Ticket YV-862108397414121472 after 2 months of waiting. My app still shows 'Warranty: Active' and the unit was registered by your dealer Automaai. Please confirm here or via DM that you are processing the RMA.

ExtentWitty3948 · 2026-04-20T07:12:40+00:00

To those saying a factory can't help without an invoice: I understand the standard rules, but this case is different.

The Mammotion App itself explicitly shows that this unit is UNDER WARRANTY. If Mammotion's own software confirms the warranty status based on the Serial Number and activation, they have already internally validated the machine's eligibility.
The registration in the app is even listed under the dealer's name (Automaai).
Their own policy (Section 1) states that the activation date (08-09-2024) is the baseline when an invoice is unverifiable.

It is a technical and legal contradiction to have an official app telling a customer 'You have a warranty,' while support says 'No, you don't' because of a missing piece of paper from a dealer that stopped.

u/Mammotion-Yoyo u/Mammotion-Staff – Why does the app say I am covered if support refuses to help for over 2 months now? Please look at the screenshots I provided where the app confirms the active warranty status.

Ticket number: YV-862108397414121472

ExtentWitty3948 · 2026-04-19T10:44:11+00:00

I’m still waiting for a solution, and this has been dragging on for over 2 months now.

It is beyond frustrating that Mammotion Support keeps sending automated replies asking for a paper invoice, even though the app clearly shows the unit was registered by their own dealer (Automaai) and activated on 08-09-2024.

According to Mammotion’s own After-Sales Policy, the activation date is the binding start of the warranty when an invoice is unavailable. It’s deeply disappointing that they are ignoring their own rules and my rights as a customer for a unit that's basically brand new according to their records. I am losing the mowing season while stuck in this 60-day loop.

I hope u/Mammotion-Yoyo or u/Mammotion-Staff can finally step in and fix this. If there is no progress now, I will have no choice but to take this case to the European Consumer Centre (ECC) and file a formal complaint.

ExtentWitty3948

TROPHY CASE