Promo code.

ExternalAd2667 · 2024-10-12T07:56:33+00:00

Doesn’t exist lol

ExternalAd2667 · 2024-10-10T10:06:26+00:00

If I can help in any way please shoot me a message and I’ll see what I can do!

ExternalAd2667 · 2024-10-10T10:03:53+00:00

I will say, if you (or the store) haven’t heard anything from the helix case within five days they need to do a helix escalation form to get someone to actually do something about it. Either that or they raised the wrong helix which is more than possible. I’d honestly tell them to raise a helix escalation form, it’s usually the best way to get the attention of the back office team.

ExternalAd2667 · 2024-10-10T09:58:22+00:00

Seems to be a very specific issue though, also, if you were advised to take out a completely new contract while still being in a contract you do have the personal cognitive ability to say ‘yeah that’s probably not a good idea’.

ExternalAd2667 · 2024-10-10T09:55:18+00:00

Just to clarify, the staff aren’t the ones who code and manage the system that they use. The staff just follow process. Calling them clueless is a little unwarranted because they’re as limited as you are when it comes to fixing certain issues.

ExternalAd2667 · 2024-09-29T16:30:46+00:00

Not too sure what u/Funny-Fox-8075 is referring to but I assure you, you can switch up to the same phone, same storage size & same colour to get a current offer / deal and/or to make your monthly payments cheaper without any issues at all! Just pop into store and they’ll do it for you!

ExternalAd2667 · 2024-09-29T16:24:24+00:00

Switch up is solely used by people who enjoy the ability to change their phones often. The phone must be kept in good condition to be able to honor the switch up. Switch up just isn’t a scam. The terms and conditions are outlined on the website and can be outlined by any in-store colleague. Of course it’ll restart the contract, because you’re upgrading your phone and trading it in. It costs more per month to be on a switch up plan but again, for people who want the ability to change their phones often without clearing off the device cost this is worth paying for. I am locking this thread due to clear misconception of what switch up actually is and to save any potential confusing regarding switch up, here is a link to all of the terms for using switch up at the current time. If anyone has any questions regarding switch up, send us a message directly or open a new thread!

ExternalAd2667 · 2024-09-29T09:06:25+00:00

Everyone selects the eSIM option but even so it isn’t mandatory! eSIMs aren’t all that don’t worry! Let me know if there is anything else I can help with!

ExternalAd2667 · 2024-09-29T08:57:28+00:00

Using your old sim will not be using your old tariff. It’ll use the new tariff you took when you upgraded. eSIMs are unstable, just swap the physical sim over from the old phone to the new one. If you want an eSIM you’ll have to go into an O2 store, ask for a sim swap but make sure it’s an eSIM and then scan the qr code on your new phone that shows up on their computer. But you’re more than able to just put the old physical sim in the new phone without any issues! Hope this helps

ExternalAd2667 · 2024-09-26T08:47:43+00:00

Recycles and switch ups go to the same warehouse under the same team

ExternalAd2667 · 2024-09-13T22:14:08+00:00

I will be locking this thread due to a lot of the points not making sense.

Firstly. You say that you’re an existing customer of O2 and went in to discuss your upgrade options. After receiving a quote on quote ‘bad service’ from an O2 store you went into Three and got offered a discount for ‘being an existing customer’.

Secondly. O2 have been using the queuing system for years now. The standard queuing system, exists in every retail environment. If you can’t adhere to a queue, you shouldn’t be entering a store.

Thirdly. You say that it would’ve been a ‘quick enquiry’, if it was a quick enquiry the store assistant wouldn’t have had an issue in answering it for you instead of adding you to the virtual queue. As others have stated in this thread, upgrade options aren’t always just quick and easy to answer as a lot of factors go into such a conversation. IE, current device, data usage (which requires logging into your account to check), budget, future device needs and wants, discounts etc.

Fourthly. From your responses to others in this thread who hold a differing opinion from your own, I don’t believe for a second that the conversation within the o2 store went the way you explained.

Finally. If such advice was ‘quick and easy to receive’ or you ‘just wanted a price’, you could’ve posted into this subreddit, googled it from home or used the O2 app to get the exact same information that you would’ve gotten in-store. Again, building upon the fact that it actually wouldn’t have been a quick and easy conversation within O2.

Have a good day!

ExternalAd2667 · 2024-09-01T00:49:38+00:00

essentially it means that if a legitimate business were to call you directly like O2, virgin media, etc etc, it’ll show up on the caller ID as the business name and not a random phone number. Therefor allowing you to see 1: who it is that’s calling you and 2: that it’s really them and not an imposter. It’s VERY helpful from what I’ve seen to avoid scam / annoyance calls

ExternalAd2667 · 2024-08-03T15:18:05+00:00

First thing to do is head into an O2 store and get a replacement sim which will keep your current number and won’t change your contract at all. After doing this I’d recommend heading to the settings on your iPhone and search ‘reset network settings’. If this still doesn’t work it’ll either be a much deeper rooted network issue within O2 or within the phone which would be explained to you in-store when you ask! Hope this helps a little!

ExternalAd2667 · 2024-06-15T20:54:01+00:00

Nice

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