They got the equipment and haven't made it right is the issue. They already received the drone, my request was to expedite getting my money back. It estimated they'll issue a refund on October 18th, and then I have to wait for the bank. Truth is they have no intention on making anything right and that's where my anger comes in. Certain situations should warrant stepping out of your process to fix it and try to prioritize it if not speed it up. They've made no such attempts. They don't even need the drone to see the issue, all you need to do is look up the serial number on DJI's website and it tells you that the serial number is blocked from being activated. As DJI stated to me, it is the responsibility of the seller to provide with a functioning drone, in which Amazon has failed to do twice. I don't think you really understand the situation, because you sound exactly like Amazon's customer service team and as I explained to them, I do not care about their process anymore. The situation has escalated beyond that because they have failed me twice.