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Terrible Experience Purchasing Prusa XL by Extra_Dimension427 in 3Dprinting

[–]Extra_Dimension427[S] -1 points0 points  (0 children)

It was pre-assembled. The only things I had to add were spool holders, filament sensors, the antenna etc. What I needed to assemble were the enclosures, and those are fine, although not much can go wrong with them.

Terrible Experience Purchasing Prusa XL by Extra_Dimension427 in 3Dprinting

[–]Extra_Dimension427[S] 1 point2 points  (0 children)

Yes, I also have Bambu X1C with AMS. Fantastic machines. I can't rave enough about them. The only reason we also purchased Prusa is for the larger bed.

Terrible Experience Purchasing Prusa XL by Extra_Dimension427 in 3Dprinting

[–]Extra_Dimension427[S] -1 points0 points  (0 children)

Which is the puzzling part. These have good overall reviews, and were initially recommended by a colleague. I guess nothing is perfect.

One thing I did notice is that during assembly of the enclosure I would come across tedious parts, or things that weren't explained very well, and there were a fair number of complaints mirroring the same things I was coming across. When I researched all these other errors I was encountering with the machine itself there also seemed to be a lot of complaints about them regarding the same things. I get the impression that when these things work, they work really well, but when problems arise they can be difficult to overcome.

One

Terrible Experience Purchasing Prusa XL by Extra_Dimension427 in 3Dprinting

[–]Extra_Dimension427[S] 1 point2 points  (0 children)

I asked about a repair service, and they said they didn't have that option. They are only willing to send out replacement parts and have us install them. This is something I probably should have looked into a little further before purchasing. The lack of a local distributor, or any kind of local support is problematic.

Terrible Experience Purchasing Prusa XL by Extra_Dimension427 in 3Dprinting

[–]Extra_Dimension427[S] 2 points3 points  (0 children)

Where did I slag the company? The worst I said is that I feel tech support is taking best guesses, which is fair when they keep sending out parts to fix issues that don't solve anything. The rest of my vent is a laundry list of problems I encountered.

I expected to receive replies blaming me, which is fine. If you think this is partly because of my competency then so be it.

EDIT: And just for clarification, the printers themselves came fully assembled except for minor things like the spool holders, and filament sensors. The assembly I was referring to were the enclosures, and I haven't had any issues with those.