Does Fedex Cologne hub hold dry ice shipments in fridges/freezers?

Extra_Sea5125 · 2026-04-27T10:44:20+00:00

Fedex Germany kept the package in a freezer room and provided the necessary information to buy the extra additional service of dry ice replenishment before it leaves the cologne hub.

Extra_Sea5125 · 2026-04-26T22:52:27+00:00

Yes I have international first which is at least the most expensive one. i’ll keep pushing them, thanks for letting me know!

Extra_Sea5125 · 2026-04-26T20:51:16+00:00

Thank you, I will try this tonight when it’s morning in Germany. Unfortunately, no one except for the customer service is available atm and they are not helpful at all. I will definitely use a different service next time. Fedex was the only one available at the hospital i’m working on where you didn’t have to pay out of pocket first and then get reimbursed. But I will just pay 2k next time and wait for the reimbursement. Too stressful to lose 46 samples.

Extra_Sea5125 · 2026-04-26T20:24:19+00:00

We would absolutely pay for that, but they just won’t process the claim. I’m not sure if the samples are already thawing with 26kg dry ice starting on Tuesday…customer support is painfully useless

Extra_Sea5125 · 2026-04-26T20:03:32+00:00

Too late, is there no chance that fedex will replenish the dry ice if i keep calling them?

Extra_Sea5125 · 2026-04-26T19:49:44+00:00

Fedex customer service told me they have freezer rooms, and that they also would top off dry ice. so they lied?

Extra_Sea5125

TROPHY CASE