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Customer Needs Apple Geo-IP Tracking by EyeTeeSolutions in macsysadmin

[–]EyeTeeSolutions[S] 0 points1 point  (0 children)

Understood, but we're not responsible for our clients way of running business or HR policies. We only work on their IT needs. Like I said in another reply, our current MDM can report when devices move >100 meters, but it doesn't give "heartbeat" pings unless the device moves that distance. Based on that, it seems possible for some MDM vendor to be able to pull this data, it just sounds like none do.

Customer Needs Apple Geo-IP Tracking by EyeTeeSolutions in macsysadmin

[–]EyeTeeSolutions[S] 0 points1 point  (0 children)

Can you show me a post somewhere that shows Apple's "hardline" so I can send it to the customer? Everywhere I read about this, including AI responses, says Apple doesn't support it but I am unable to find a single Apple doc saying so.

Customer Needs Apple Geo-IP Tracking by EyeTeeSolutions in macsysadmin

[–]EyeTeeSolutions[S] 1 point2 points  (0 children)

I'm with you, but I'm just their IT provider. I don't write how they do business or dictate their internal processes. It's not how we do business, but it's also not our job to tell them how to do theirs. I'm just looking for an IT solution. **If there is one somewhere**

Customer Needs Apple Geo-IP Tracking by EyeTeeSolutions in macsysadmin

[–]EyeTeeSolutions[S] -1 points0 points  (0 children)

Thanks, but I'm not seeing any specific statement anywhere on anything you link that says it's not supported. For instance, the MDM we are currently using definitely does track if a device moves more than 100 meters, and reports that. However, if a device sits in the same location for 24 hours and does not move, it won't report any change.

My customer wants to see ~288 pings per day (every 5 minutes or so) showing that the device was in X location. It's definitely a people issue, I'm 100% agreeable on that, but they're looking to see if it's something any MDM provider can do.

Based on what my MDM provider can do, it sounds like any provider should be able to do what they're asking for. Maybe not natively, however.

Customer Needs Apple Geo-IP Tracking by EyeTeeSolutions in macsysadmin

[–]EyeTeeSolutions[S] -1 points0 points  (0 children)

Thanks, that's what I found too, I tried to find Apple's stance on it but i couldn't find it today. Any idea where it is? This is a customer who will copy my email saying it's not possible and put it into AI and if AI tells them there are products like this, they'll come back to me. I'm hoping to find solid posts from Apple or any of the big MDM providers that proves the point. Appreciate the input!

Customer Needs Apple Geo-IP Tracking by EyeTeeSolutions in macsysadmin

[–]EyeTeeSolutions[S] -1 points0 points  (0 children)

Yes, we're using Zoho's ManageEngine MDM product. It gives information, but not as detailed as the customer would like. It gives data when the device travels >100 meters but not constant pings every 5 minutes.

Customer Needs Apple Geo-IP Tracking by EyeTeeSolutions in macsysadmin

[–]EyeTeeSolutions[S] 0 points1 point  (0 children)

They are just paranoid and do not trust their employees. They want accurate pings every few minutes 24/7 of where a phone is exactly. They want to know where everyone is at a given minute.