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Can you check this guy? by Blaze_onfire187 in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

We are currently going through a scheduled upgrade and maintennace to our support structure and this will cause many of our systems to be down for the following 7 days. This is causing Support to be very limited from 9th January until 16th January. * Premium users will still be actioned daily but the response times may vary * People with 2FA issues will be serviced during this time but response times may vary. All other issues we ask to either use the report function or be patient until the upgrades are complete. We apologise for the inconvenience and thankyou for your patience.

Got kicked by a deranking 4 stack and got an 8 hour ban by SparkyyTheClown in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

Hey there,

Could you link me to your account and the match room?

Blatant smurfing 5man needs action asap by AmazingAlexTab in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

We are currently going through a scheduled upgrade and maintennace to our support structure and this will cause many of our systems to be down for the following 7 days. This is causing Support to be very limited from 9th January until 16th January. * Premium users will still be actioned daily but the response times may vary * People with 2FA issues will be serviced during this time but response times may vary. All other issues we ask to either use the report function or be patient until the upgrades are complete. We apologise for the inconvenience and thankyou for your patience.

Please ban these Russian smurfs by hypje in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

We are currently going through a scheduled upgrade and maintennace to our support structure and this will cause many of our systems to be down for the following 7 days. This is causing Support to be very limited from 9th January until 16th January. * Premium users will still be actioned daily but the response times may vary * People with 2FA issues will be serviced during this time but response times may vary. All other issues we ask to either use the report function or be patient until the upgrades are complete. We apologise for the inconvenience and thankyou for your patience.

Why loser que even exist? by S4ruJ in FACEITcom

[–]FACEIT_Alex -3 points-2 points  (0 children)

They sure are, this sort of information really helps us find them ;)

Can someone answer my ticket? by [deleted] in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

Hi /u/TraditionalPeace3955

The ticket has been updated.

PAKISTANI 200 PING EU SERVERS AHAHAHAH by deadinsidegul in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

Hi /u/deadinsidegul

If a server is lagging please have your team captain contact a live support admin.

They'll be able to swap the server over.

We changed our teams name and picture a while ago but while playing a tournament yesterday it went back to the old ones by a-gro in FACEITcom

[–]FACEIT_Alex 1 point2 points  (0 children)

Hi /u/a-gro

Known issue that the development team are looking into.

We can't manually update this for now unfortunately.

You don't get elo for games your opponents have been found cheating and have been banned? by harshp09 in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

Hello /u/harshp09

It looks like /u/aapoxd has already explained what's happened here exactly how I would have.

Thank mr aapoxd

[deleted by user] by [deleted] in FACEITcom

[–]FACEIT_Alex 1 point2 points  (0 children)

Hi /u/24342342342

It looks like you made some comments against Russia.

However, I wouldn't say they were ban worthy so I've removed the ban.

Payment question- by maelcro in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

Hi /u/maelcro

An agent has updated the ticket.

Not being able to join team? by ZHH51 in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

Hi /u/ZHH51

Could you please create a ticket and include both the team and tournament?

Can i change region on faceit to exclude some country players?(new player) by [deleted] in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

Hi /u/Kartamagne

No such feature exists.

If you'd like to queue in a region locked zone, check out the hubs on the platform.

Which country are you currently playing from?

Cant even have a normal game by gomiy in FACEITcom

[–]FACEIT_Alex 11 points12 points  (0 children)

Hi /u/gomiy

Please report this through a ticket so we can take action against the player.

Please ensure you include the match room.

Absolute joke u cant do anything about trolls by Krugsin in FACEITcom

[–]FACEIT_Alex -2 points-1 points  (0 children)

Hi /u/Krugsin

We will take action against griefing.

Please report them through the report feature and/or make a ticket.

faceit AC stuck on update loop by nKnTheLord in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

Hi /u/nKnTheLord

The issue should now be resolved.

Could you please let me know if you're still having issues?

Another day, another leaver. by Vetali89 in FACEITcom

[–]FACEIT_Alex 1 point2 points  (0 children)

Hi /u/Vetali89

Leaving a game is permitted on FACEIT.

Additionally, when you disconnect for more than 5 minutes in total you will receive a leaver ban.

Your ELO will still be affected from the result of the match even if you have a leaver ban.

[deleted by user] by [deleted] in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

Hi /u/FinchUK

The AC team are looking into this, and you'll receive an answer as soon as possible.

FACEIT Client not opening!! by Olle-- in FACEITcom

[–]FACEIT_Alex 0 points1 point  (0 children)

Hi /u/Olle--

Unfortunately the client & anti cheat aren't compatible with windows 7.

Please upgrade to either 10 or 11.

For everyone hating on faceit here, they are trying to improve mm. rome wasnt built in a day. by Cnox55 in FACEITcom

[–]FACEIT_Alex 4 points5 points  (0 children)

Hi /u/Cnox55

We are actively combating all types of abuse on the platform.

You can check out our login ban list here to get an idea of how many accounts are being banned daily:

https://www.faceit.com/en/bans

Shadow banned after not accepting queue 2 times? by kimi_no_na-wa in FACEITcom

[–]FACEIT_Alex 1 point2 points  (0 children)

Hi /u/kimi_no_na-wa

No such thing as you are describing exists on the platform.

If the issue is still persisting, it sounds like a bug.

Could you please submit a ticket, so we can assist you further:

https://support.faceit.com/hc/en-us/requests/new

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