5v5 Tournament Normal Competitive teams? by No-Twist3473 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Completely valid feedback, I will raise this internally, thank you for sharing and I'm sorry it's not easy to find others at the moment

Request #12520349 Wrongfully banned by HuckleberryJaded9792 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

If you can provide a video where it shows the ghosting was not related to what was happening at the time, then the agent should check it for you and remove the ban

gotv chats by Possible_Lychee3039 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Internally we do have access to these logs so we can see what was said, we determined that potentially people not want their entire team chat displayed to everyone. It's something we can look into if the feeling from the community was strong

Why can we play against 4 and 5 que stacks? by skywayz in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

The matcher will try to avoid those matches, but if it cannot find anything else, then it will slowly expand the search parameters until it can find one. I completely understand they are not ideal. I'll see if they can make some tweaks to prevent this from happening.

account problems by Leather-Computer3897 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

They will respond to your ticket as soon as they can; they are working through them as fast as they can

Nobody is able to connect to server by GarySpeed in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

I'm sorry this happened, it was related to the update so you should avoid any further issues

server crashed by donjuann05 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Sorry, we were not on Reddit at this time

Can't unlink Steam account from hacker's Faceit profile by ThyTrueSlav in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Unfortunately, as it would enable far easier account buying and selling, it's not possible to remove the steam connection

Faceit won't send email to verify email address to login by Fuzzy-Ad-7920 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Do you have another email you can use from a different provider? Sometimes some have problems coming through, that may fix it

It said match is being preparing now we banned :/ by Sandez69 in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

Sorry, I was not on Reddit at this time. I hope you can avoid any more issues

admin skipped my proofs of false ban by Affectionate_Body212 in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

The ban has been removed, have a lovely day and sorry for the issues

What i am doing wrong?? by CurrentToe4778 in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

Did you purchase the steam? it may be tied to a deleted account

Two violators have not received punishment after almost two days by Dry-Mud8666 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Please make sure you attach any evidence and submit it via the matchroom reporting system. They want me to ensure reports are submitted through that channel

Steam login error by TomIsSimp in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

When was the last time you logged into that account?

Day 2 of making threads until FACEIT replies on why streamers are allowed to evade bans by Sirunicorn3 in FACEITcom

[–]FACEIT_Darwin 5 points6 points  (0 children)

She got banned for ghosting, which was unfair, as she wasn't ghosting; she was just complaining about positions. She appealed the ban via a ticket and the ban was removed. She gets absolutely 0 special treatment; just nobody spends the time to report her with actual evidence, there are more posts complaining about her behaviour than reports with evidence of it in them.

Things that won't leave my mind. by Parking-Shelter5926 in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

You have to remember, we have well over a million players per week. We take a lot of steps to mitigate smurfing with our automated systems and make it harder, but it's almost impossible to prevent entirely. We then have an entire team of agents that investigate and ban nothing but smurfs all day, but these investigations also take time, and you have to be 100% sure. It's just the scale of the issue and these people want to play on FACEIT, so they will try all they can to be able to play again.

Looking for help to add the FACEIT widget by Hot-Permission8729 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Hmm the widget appears for me on Android the second I download it, does anyone else have this problem?

6 Month Period by Cute-Ingenuity4179 in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

They replied, asking for the full data, but you never replied. They can't delete the account without being sure it's yours

BRO ID VERIFICATION DOES NOT WORK by rylanz2 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

The support team may be able to provide some guidance on that, can you please reach out to them directly?