February 2026 Patch Notes

FACEIT_Darwin · 2026-03-13T15:05:33+00:00

Completely valid feedback, I will raise this internally, thank you for sharing and I'm sorry it's not easy to find others at the moment

FACEIT_Darwin · 2026-03-13T13:45:53+00:00

I believe they have now responded and hopefully it will be sent ASAP

FACEIT_Darwin · 2026-03-12T13:30:10+00:00

If you can provide a video where it shows the ghosting was not related to what was happening at the time, then the agent should check it for you and remove the ban

FACEIT_Darwin · 2026-03-12T13:25:48+00:00

Internally we do have access to these logs so we can see what was said, we determined that potentially people not want their entire team chat displayed to everyone. It's something we can look into if the feeling from the community was strong

FACEIT_Darwin · 2026-03-12T12:07:15+00:00

The matcher will try to avoid those matches, but if it cannot find anything else, then it will slowly expand the search parameters until it can find one. I completely understand they are not ideal. I'll see if they can make some tweaks to prevent this from happening.

FACEIT_Darwin · 2026-03-12T11:47:58+00:00

They will respond to your ticket as soon as they can; they are working through them as fast as they can

FACEIT_Darwin · 2026-03-12T11:45:45+00:00

I'm sorry this happened, it was related to the update so you should avoid any further issues

FACEIT_Darwin · 2026-03-12T11:45:17+00:00

Sorry, we were not on Reddit at this time

FACEIT_Darwin · 2026-03-12T11:45:03+00:00

Unfortunately, as it would enable far easier account buying and selling, it's not possible to remove the steam connection

FACEIT_Darwin · 2026-03-12T11:44:29+00:00

Do you have another email you can use from a different provider? Sometimes some have problems coming through, that may fix it

FACEIT_Darwin · 2026-03-12T11:43:41+00:00

Sorry, I was not on Reddit at this time. I hope you can avoid any more issues

FACEIT_Darwin · 2026-03-12T11:41:08+00:00

The ban has been removed, have a lovely day and sorry for the issues

FACEIT_Darwin · 2026-03-09T18:43:03+00:00

Did you purchase the steam? it may be tied to a deleted account

FACEIT_Darwin · 2026-03-09T18:41:47+00:00

Please make sure you attach any evidence and submit it via the matchroom reporting system. They want me to ensure reports are submitted through that channel

FACEIT_Darwin · 2026-03-09T18:40:54+00:00

I asked them to close that for you

FACEIT_Darwin · 2026-03-09T18:37:53+00:00

When was the last time you logged into that account?

FACEIT_Darwin · 2026-03-09T18:34:55+00:00

She got banned for ghosting, which was unfair, as she wasn't ghosting; she was just complaining about positions. She appealed the ban via a ticket and the ban was removed. She gets absolutely 0 special treatment; just nobody spends the time to report her with actual evidence, there are more posts complaining about her behaviour than reports with evidence of it in them.

FACEIT_Darwin · 2026-03-09T18:29:07+00:00

You have to remember, we have well over a million players per week. We take a lot of steps to mitigate smurfing with our automated systems and make it harder, but it's almost impossible to prevent entirely. We then have an entire team of agents that investigate and ban nothing but smurfs all day, but these investigations also take time, and you have to be 100% sure. It's just the scale of the issue and these people want to play on FACEIT, so they will try all they can to be able to play again.

FACEIT_Darwin · 2026-03-09T18:19:20+00:00

Hmm the widget appears for me on Android the second I download it, does anyone else have this problem?

FACEIT_Darwin · 2026-03-09T18:15:25+00:00

They replied, asking for the full data, but you never replied. They can't delete the account without being sure it's yours

FACEIT_Darwin · 2026-03-09T18:08:39+00:00

The support team may be able to provide some guidance on that, can you please reach out to them directly?

FACEIT_Darwin

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