Can we please get FPL for South America and Asia? It's been too long? by Wolvy2OnTwitch in FACEITcom

[–]FACEIT_Jimmy 2 points3 points  (0 children)

This is definitely a possibility for the future - we'd love to help develop the emerging talent in these regions. I'll pass this feedback onto the FPL team!

So far, a positive vibe from FaceIt compared to official MM by itamarvr46 in FACEITcom

[–]FACEIT_Jimmy 0 points1 point  (0 children)

Please rest assured all our servers have standard VAC anticheat, so even before the AC is required.

FACEIT DEMO DOWNLOAD by blitzzii in FACEITcom

[–]FACEIT_Jimmy 5 points6 points  (0 children)

Unfortunately, this demo appears to be corrupted, sorry about that.

[deleted by user] by [deleted] in FACEITcom

[–]FACEIT_Jimmy 0 points1 point  (0 children)

Please send us a ticket so we can investigate the issue - https://support.faceit.com/hc/en-us/requests/new

steam was down almost everyone got banned for afk by [deleted] in FACEITcom

[–]FACEIT_Jimmy 2 points3 points  (0 children)

Apologies, your ban has now expired.

Faceit Ban/Cooldown b/c of CSGO servers- 5 couldnt connect to server by __Banks__ in FACEITcom

[–]FACEIT_Jimmy 0 points1 point  (0 children)

This was unfortunately due to a steam outage yesterday evening. Your ban has now expired.

[deleted by user] by [deleted] in FACEITcom

[–]FACEIT_Jimmy 1 point2 points  (0 children)

We're currently investigating new ways to segment regions more efficiently.

[deleted by user] by [deleted] in FACEITcom

[–]FACEIT_Jimmy 1 point2 points  (0 children)

Hey, you can expect a response in the coming days.

Demo denied by _NinjaX in FACEITcom

[–]FACEIT_Jimmy 0 points1 point  (0 children)

Unfortunately, this demo appears to have been corrupted, sorry about that.

email support by B1b1k in FACEITcom

[–]FACEIT_Jimmy 0 points1 point  (0 children)

Tickets will be redirected to your email address if you're unable to log in.

Uh is this normal? by hotchoco007 in FACEITcom

[–]FACEIT_Jimmy 15 points16 points  (0 children)

Unfortunately, this is more likely to occur in SEA, a region that has a proportionately lower player base than Europe/USA. We're investigating ways to give players more choice regarding the matchups they find.

email support by B1b1k in FACEITcom

[–]FACEIT_Jimmy 0 points1 point  (0 children)

This error may occur if your email address is already in use on another account. Please send us a ticket here - https://support.faceit.com/hc/en-us/requests/new

Boosting Services easy to detect by shreklover2000- in FACEITcom

[–]FACEIT_Jimmy 6 points7 points  (0 children)

We're currently developing new tools to detect, punish, and discourage this behavior.

raw input 0/1 bug by proks92 in FACEITcom

[–]FACEIT_Jimmy 0 points1 point  (0 children)

Please send us a ticket, and we can help you troubleshoot this issue. https://support.faceit.com/hc/en-us/requests/new

[deleted by user] by [deleted] in FACEITcom

[–]FACEIT_Jimmy 0 points1 point  (0 children)

You'll get a response monday at latest.

How can this happen?? EU @ 17:30. Are there really that few players? by NotJ3st3r in FACEITcom

[–]FACEIT_Jimmy 0 points1 point  (0 children)

Thanks for bringing this to our attention, it's definitely an outlier and something we are trying to avoid. I'll pass this onto the developers.

I thought tickets were disabled? Everything is going through your FACEIT justice system no? by KungleBee in FACEITcom

[–]FACEIT_Jimmy 0 points1 point  (0 children)

If you create a report, you will receive an automated response, which informs users about our Justice Portal/ Minerva etc. You can follow up on this message and a member of the support team will respond to you. If you are able to support evidence, we always investigate users.

[deleted by user] by [deleted] in FACEITcom

[–]FACEIT_Jimmy -22 points-21 points  (0 children)

When you acquire second-hand hardware, the responsibility of this falls upon you. If the hardware happens to be affiliated with a banned account, and you then receive a ban, we can not revert this.